【正文】 士。 Have a good time! 祝您過得愉快！ Wish you a most pleasant stay in our hotel. 愿您在我們酒店過得愉快！ I’m sorry. 對(duì)不起，很抱歉。 Sorry to have kept you waiting. 對(duì)不起，讓您久等了。 I apologize for this. 我為此道歉。1 Thank you. 謝謝您。1 I am at your service. 樂意為您效勞。1 This way, please. 請(qǐng)這邊走。1 Happy birthday! 生日快樂！ Happy New Year! 新年快樂！ Merry Christmas! 圣誕快樂！1 May I e in? 我可以進(jìn)來嗎？ May I know your room number and name? 我能知道您的房間號(hào)碼和姓名嗎？總 臺(tái)基本句型一、預(yù)訂服務(wù)Good morning. This is Room reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？What kind of room would you like to reserve ?您想訂哪種類型的房間?A single room or a double room ? 要單人間還是雙人房間？For which dates do you want to book the rooms ?您想訂哪幾天的房間呢？What time will you be arriving? 您將在何時(shí)到達(dá)？May I know your name ? 您能告訴我您的名字嗎？How long will you be staying? 您將要住多久？I’d like to confirm your reservation.我要確認(rèn)一下您的預(yù)訂。You should pay a deposit of US$1000 beforehand .您應(yīng)預(yù)期付1000美元的定金。二、接待服務(wù)What kind of room would you be prefer?您要什么樣的房間？Have you got a booking?您預(yù)訂了嗎？A single room or a double room?要單人間還是雙人房間？A double room costs 368 Yuan per night . 雙人房的房價(jià)是每晚368元。May I see your passport? 我能看一下您的護(hù)照嗎？Could you fill in this form, please? 請(qǐng)您填一下這張登記表好嗎？This is your room card and room key?這是您的房卡和房間鑰匙。How would you like to pay , sir , in cash or by credit card ?先生，請(qǐng)問您是用現(xiàn)金付款還是用信用卡付賬？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。三、收銀服務(wù)Here is your bill . It’s 2000 Yuan in all.這是您的賬單。How would you like to pay , sir , in cash or by credit card ?先生，請(qǐng)問您是用現(xiàn)金付款還是用信用卡付賬？Please check it and sign here.請(qǐng)核對(duì)一下，在這里簽個(gè)字。May I check the details for you , please?我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？Do you have any charges for this morning?您今天是否掛帳用酒店的服務(wù)?We’ll have to charge you $10 extra.我們要向您額外收10美元。I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .對(duì)不起，先生，您的帳單算錯(cuò)了。 Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下來了嗎？能請(qǐng)您在行李拿下來后再結(jié)帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.對(duì)不起,您的信用卡已經(jīng)止付。四、兌換外幣The rates of exchange are on the board there .今天的兌換牌價(jià)在那里的牌子上。情景對(duì)話一、 Check in 1. C : Good afternoon , sir . Wele to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars. G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t. C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help you? G: Yes, I’d like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ? G: I’m sorry . What’s the 20 Yuan for ? C: That’s for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: I’d like to pay in cash . C: That’ll be 2180 Yuan . G: Here you are . C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage. G: Thank you . C: You are wele , Goodbye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook . C: May I have your telephone number , please ?G: 0218100638