五星級酒店前廳部員工培訓手冊-展示頁
2025-06-16 12:21本頁面
【正文】 e guest as possible.4. 協(xié)助接待部領班做貴賓入住前的準備工作。To greet all the guests politely and check in the guest efficiently. 2. 盡力地為酒店銷售房間，在可能的情況下促銷客房，使酒店達到最高的開房率和房間收入。保密文件，（前臺）目 錄一、 前臺崗位職責二、 政策與程序三、 報表.JOB DESCRIPTION 福順天天大酒店 崗位職責Index Number 029Page: 1of 3Job title: Receptionist and cashier職位名稱：接待員、收銀員Effective Date: July 1,2002Report to: Reception leader直屬上級 ：接待部領班Supersedes:職務概述：Position Description:負責問候客人及有禮貌并高效率提供所有客人入住服務；努力地銷售客房，使酒店的入住率及房間收入達到最大的限度；有禮貌地提供客人所要求的有關咨詢服務，宣傳和推銷所有酒店的設施和服務。 Greet the guest politely and provide registration for guest efficiently. Up sell rooms of hotels and increase rooms revenue and occupancy. Provide information service to guest’s request and sale promotion of facilities and services of the hotel.職務及職責范圍：Responsibility1. 熱情有禮貌地問候所有到來的客人，并提供高效率的入住服務。To sale promotion of hotel rooms and get the highest occupancy and room revenues if possible.3. 提供優(yōu)秀的服務，盡量滿足客人的要求。To assist Reception Shift Leader to prepare before VIP arrival.5. 服從上級安排的用膳時間。When the guest check in, check registration card with ID card or Passport. Perform the credit policy of the hotel and fill in the guest payment and other information clearly.7. 將前臺所做的訂房及時交給預定部。To perform all the policy and procedu
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