醫(yī)院it外包運(yùn)維解決方案(醫(yī)院信息化運(yùn)維服務(wù)方案-展示頁(yè)
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【正文】 .................................................................................................4 信息資產(chǎn)統(tǒng)計(jì)服務(wù) ...................................................................................................................4 網(wǎng)絡(luò)、安全系統(tǒng)運(yùn)維服務(wù) .......................................................................................................4 主機(jī)、存儲(chǔ)系統(tǒng)運(yùn)維服務(wù) .......................................................................................................7 數(shù)據(jù)庫(kù)系統(tǒng)運(yùn)維服務(wù) .............................................................................................................10 中間件運(yùn)維服務(wù) .....................................................................................................................11 硬件維修服務(wù) .........................................................................................................................12 電話技術(shù)支持服務(wù) .................................................................................................................12 版本管理和軟件補(bǔ)丁服務(wù) .....................................................................................................12 設(shè)備巡檢服務(wù) .........................................................................................................................12 硬件更換服務(wù) .....................................................................................................................133 服務(wù)方式： ....................................................................................................................................14 電話響應(yīng) .......................................................................................................................................14 遠(yuǎn)程支持服務(wù) ...............................................................................................................................14 現(xiàn)場(chǎng)服務(wù) .......................................................................................................................................15 服務(wù)報(bào)告 .......................................................................................................................................16 投訴受理 .......................................................................................................................................164 服務(wù)管理制度規(guī)范 ........................................................................................................................19 服務(wù)時(shí)間 .................................................................................................................................19 行為規(guī)范 .................................................................................................................................19 現(xiàn)場(chǎng)服務(wù)支持規(guī)范 .................................................................................................................195 服務(wù)評(píng)估 ........................................................................................................................................21 服務(wù)評(píng)估方法 .........................................................................................................................216 應(yīng)急服務(wù)響應(yīng)措施 ........................................................................................................................23 應(yīng)急基本流程 .........................................................................................................................23 預(yù)防措施 .................................................................................................................................23 突發(fā)事件應(yīng)急策略 .........................
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