【正文】 和資料控制 ............................................................................................................135 管理職責(zé) .........................................................................................................................................13 管理承諾 .................................................................................................................................13 以顧客為關(guān)注的焦點(diǎn) ...........................................................................................................14 質(zhì)量方針 .................................................................................................................................14 策劃 .........................................................................................................................................15 質(zhì)量方針 ........................................................................................................................15 質(zhì)量管理體系策劃 ........................................................................................................15 職責(zé)、權(quán)限和溝通 .................................................................................................................15 職責(zé)和權(quán)限 ....................................................................................................................15 管理者代表 ....................................................................................................................15 內(nèi)部溝通 ........................................................................................................................16 管理評(píng)審 .................................................................................................................................16 總則 ................................................................................................................................16 評(píng)審輸入 ........................................................................................................................17 評(píng)審輸出 ........................................................................................................................17.. . . ..學(xué)習(xí)好幫手6 資源管理 .................................................................................................................................18 資源的提供 ....................................................................................................................18 人力資源 ........................................................................................................................18 基礎(chǔ)設(shè)施 ........................................................................................................................19 工作環(huán)境 ........................................................................................................................197 產(chǎn)品實(shí)現(xiàn) ...........................................................................................................................................19 產(chǎn)品實(shí)現(xiàn)的策劃 .........................................................................................................................19 與顧客有關(guān)的過(guò)程 ......................................................................................................................20 與產(chǎn)品有關(guān)要求的確定 ......................................................................................................20 與產(chǎn)品有關(guān)的要求的評(píng)審 ..................................................................................................20 顧客溝通 ..............................................................................................................................21 設(shè)計(jì)和開(kāi)發(fā) ..................................................................................................................................21 采購(gòu) ..............................................................................................................................................21 采購(gòu)過(guò)程 ...............................................................................................................................21 采購(gòu)信息 ..............................................................................................................................21 采購(gòu)產(chǎn)品的驗(yàn)證 ..................................................................................................................22 生產(chǎn)和服務(wù)提供 ..........................................................................................................................22 生產(chǎn)和服務(wù)提供的控制 ......................................................................................................22 生產(chǎn)和服務(wù)過(guò)程的確認(rèn) ......................................................................................................23 標(biāo)識(shí)和可追溯性 ..................................................................................................................23 顧客財(cái)產(chǎn) ..............................................................................................................................24 產(chǎn)品防護(hù) ..............................................................................................................................24 監(jiān)視和測(cè)量裝置控制 ..................................................................................................................258 測(cè)量、分析和改進(jìn) .............................................................................................................................25 總則 ...............................................................................................................................................25 監(jiān)視和測(cè)量 ...................................................................................................................................26 客戶滿意度 ...........................................................................................................................26 內(nèi)部審核 ...............................................................................................................................27 過(guò)程的監(jiān)視和測(cè)量 ............................................