【正文】
noon/ evening, sir/ madam.A:歡迎光臨,請(qǐng)隨便看看。This is fragile merchandise, please be careful.6. 請(qǐng)您看管好您的孩子。You can get coupons/ parking coupons at the sixth floor.4. 請(qǐng)當(dāng)面檢查好您所購(gòu)的商品。Sorry, no smoking/photographing in the shopping center.2. 請(qǐng)小心看管好您的錢物和隨身物品。Please wait a moment, I’ll ask someone for help. A:對(duì)不起,這個(gè)問(wèn)題我不太清楚,請(qǐng)您到1樓咨詢臺(tái)或6樓顧客服務(wù)中心問(wèn)一下。Is there any service for finding friends/ child by broadcasting? I lost my friends/ child.A:有的,我們?cè)O(shè)法替你廣播尋人。It’s on the first/second/third/fourth/fifth/sixth floor. Please follow me. I’ll show you the way. 13. Q: 哪里可以用餐?Where can I have meal? A: 六樓的悠仙美地餐廳可以用餐。Yes, we may deliver the goods for you to the Golden Eagle parking lot or the taxi stop.11. Q:如果我要退換商品,怎么辦理? If I want to return or exchange the goods, how can I manage it?A:十天內(nèi)可以到顧客服務(wù)中心辦理退換貨。The store opens at 9:30am. and closes at 10:30pm today./From 9:30am to 10:30pm.9. Q: 哪里可以進(jìn)行禮品包裝?Where can I have it wrapped? A:在六樓蘭思專柜,是收費(fèi)的。Yes. Small items can be kept in the locker on the second, third and sixth floors.6. Q:我在哪里可以租借童車?/ 我在哪里可以借到雨傘?Where can I lease a stroller?/ Where can I borrow an umbrella?A:在顧客服務(wù)中心或咨詢臺(tái)。Please go to the Customer Service Center on the sixth floor.4. Q:顧客服務(wù)中心/咨詢臺(tái)在哪里?Where is the Customer Service Center/ the Information Desk?A:在六樓/在一樓大廳。Go out by the counter of VALENTINO and take the lift to the hotel lobby.2. Q:請(qǐng)問(wèn)哪兒有超市?Where is the supermarket, please?A:超市在六樓。/我?guī)ィ?qǐng)跟我來(lái)?!?三、服務(wù)英語(yǔ)說(shuō)明:1. Q:顧客提問(wèn) A:?jiǎn)T工回答或詢問(wèn) 2. / 表示可替換的詞語(yǔ),( )表示可省略的詞語(yǔ) 3. 黑色字體與紅色斜體的間隔表示“意群”,相當(dāng)于中文的“斷句”,單個(gè)意群內(nèi)的詞語(yǔ)最好不要斷開(kāi)說(shuō)。第一部分 公共英語(yǔ)(一)常用問(wèn)答1. Q:請(qǐng)問(wèn)洗手間/客梯/自動(dòng)扶梯在哪兒?Where is the toilet/ lift / escalator?A:在前面/后面/左面/右面,請(qǐng)您向前/后走,往左/右拐。On the front/ Back over there/ On the left/ On the right, please go ahead/ back and turn left/ right. / Please follow me, I’ll show you the way.Q:去皇冠酒店怎么走?How to get to the Crown Plaza?A:從一樓華倫天奴柜臺(tái)旁邊出去,乘電梯可以到達(dá)酒店。It’s on the sixth floor.3. Q:外幣/美元/港幣兌換在哪里?Where can I exchange foreign currency/ US dollar/ Hongkong dollar?A:請(qǐng)您去6F顧客服務(wù)中心兌換。It’s on the sixth floor/ in the h