【正文】 .......................................19. 房屋建筑的抗震設(shè)防 .................................................................................................19. 住宅的配套 .................................................................................................................19. 住宅的裝修標(biāo)準(zhǔn) .........................................................................................................20. 住房品質(zhì)綜合評(píng)價(jià) .....................................................................................................203 / 556. 住宅設(shè)計(jì)規(guī)范及計(jì)量技術(shù)規(guī)范 ..........................................................................................21. 《商品房銷售面積測(cè)量與計(jì)算》 （中華人民共和國國家計(jì)量技術(shù)規(guī)范 JJF1058—1998）摘要 21. 定義 ........................................................................................................................21. 商品房建筑面積計(jì)算 ............................................................................................21. 計(jì)算全部建筑面積的范圍 ....................................................................................21. 計(jì)算一半建筑面積的范圍 ....................................................................................22. 不計(jì)算建筑面積的范圍 ........................................................................................22. 共有建筑面積的分?jǐn)傆?jì)算 ....................................................................................23. 《住宅設(shè)計(jì)規(guī)范》中華人民共和國國家標(biāo)準(zhǔn) GB50096——1999 ........................23. 術(shù)語 ........................................................................................................................23. 套內(nèi)使用面積計(jì)算 ................................................................................................23. 層高和室內(nèi)凈高要求 ............................................................................................23. 電梯設(shè)置 ................................................................................................................237. 物業(yè)管理 ..............................................................................................................................24. 物管公司簡(jiǎn)介、管理架構(gòu)、管理公約解釋 .............................................................24. 服務(wù)內(nèi)容、收費(fèi)標(biāo)準(zhǔn)、規(guī)范裝修等 .........................................................................24. 物管相應(yīng)的法律、法規(guī)條款 .....................................................................................248. 銷售員的基本素質(zhì) ..............................................................................................................25. 現(xiàn)代推銷觀念 .............................................................................................................25. 高度責(zé)任感 .................................................................................................................25. 具備良好的心理素質(zhì) .................................................................................................25. 具備良好的業(yè)務(wù)素質(zhì) .................................................................................................25. 通曉法律知識(shí) .............................................................................................................25. 具備良好的個(gè)性 .........................................................................................................25. 如何注意儀表、儀態(tài) .................................................................................................25. 如何作好售后服務(wù) .....................................................................................................259. 銷售技術(shù) ..............................................................................................................................27. 真誠與信心 .................................................................................................................27. 相信 “推銷 ”的潛力 ............................................................................................27. 相信自己的魅力 ....................................................................................................27. 相信本公司本小區(qū)房屋的實(shí)力 ............................................................................274 / 55. 推銷員說話的原則 .....................................................................................................27. 對(duì)不同類型購房投資者的談判 .................................................................................27. 如何處理客戶所提出的反對(duì)意見 .............................................................................27. 處理反對(duì)意見的策略 ............................................................................................27. 如何把握客戶購買心理，促成客戶預(yù)訂或簽合同 .................................................27. 建議購買的策略 ....................................................................................................27. 簽預(yù)訂書或合同時(shí)要注意的幾點(diǎn) ........................................................................27. 接聽電話時(shí)應(yīng)注意的事項(xiàng) .........................................................................................2710. 房地產(chǎn)法規(guī)及制度 ..............................................................................................................27. 土地管理法 .................................................................................................................27. 房地產(chǎn)條例（城市房屋權(quán)屬登記管理辦法） .........................................................27. 成都市城市房屋產(chǎn)權(quán)產(chǎn)籍管理暫行辦法 .................................................................27. 合同法 .........................................................................................................................2811. 銷售人員須知 ......................................................................................................................29. 房屋與土地 .................................................................................................................29A. 國家所有的土地與集體所有的土地 .............................................................................29 ...................................................................................29. 八種國家限制買賣的房屋 .........................................................................................29. 四種不應(yīng)購買的房屋 .................................................................................................30. 國家對(duì)土地使用權(quán)