【正文】 er39。s conclusion and continue to process invoices b. Document the dispute and refer to the provisions of the contract that address interpretations and disputes c. Advise the customer that ambiguous information in contracts is always interpreted in favor of the contractor d. Immediately correct the clause to remove any possible misinterpretation by the customer 24. Your executives, in appreciation for the success of your project, have given you a $10,000 bonus to be disbursed among your fiveteam members. One of the five, who is a substandard worker and acplished very little on your project, is in your car pool. You should: a. Provide everyone with an equal share b. Provide everyone a share based upon their performance c. Ask the workers to decide among themselves how the bonus should be subdivided d. Ask the sponsor to make the decision 25. Before reporting a perceived violation of an established rule or policy the project manager should a. Determine the risks associated with the violation b. Ensure there is a reasonably clear and factual basis for reporting the violation c. Ignore the violation until it actually affects the project results d. Convene a mittee to review the violation and determine the appropriate response 26. Project Managers can contribute to their organization39。s most appropriate response would be: a. Refer the stakeholder to the process for change documented in the approved contract. b. Agree to the change because customer satisfaction is the goal regardless of cost. c. Contact the legal department and suspend all further project work d. Determine the risks and rewards for implementing the change before taking any action. 23. During project implementation the client interprets a clause in the contract to mean the he is entitled to a substantial refund for work recently pleted. You review the clause and disagree with the client39。s not your problem b. Start by asking management if they are aware that regulations are being violated c. Talk to the corporate legal department d. Inform the appropriate government agencies about the violations 19. The project manager must be an effective municator to ensure that project stakeholders receive and understand project related information and status. Prior to delivering information to the stakeholders the project manager should attempt to: a. Research and understand the region of experience of the stakeholder before transmitting information b. Identify only those stakeholders that have a the same background experience as the project manager c. Filter the information to remove any details d. Restrict information to specific technical details 20. As part of your project plan you must develop an effective method of munication for your multinational team of stakeholders. You have several choices of media available. The appropriate action to take in the development of the munication plans would be to: a. Discuss the available options with the stakeholders and obtain their input b. Use the standard media that has been in effect for your previous projects c. Use multiple forms of media to ensure that everyone receives the information d. Obtain additional funding from the project sponsor and develop a project specific munications infrastructure. 21. One of your employees is up for promotion. If the promotion is granted, the employee will be reassigned elsewhere causing a problem for you on your project. You can delay the promotion until your project is pleted. You should: a. Support the promotion but work with the employee and the employee39。s personal concerns or grievances it may necessary to: a. Ask for a written description of the problem and submit it through the project office b. Schedule a project review session with the entire project team c. Attempt to empathize with the stakeholder d. Involve the project sponsor as an arbitrator 17. As the leader of a project team, the project manager may be required to assess the petencies of his or her team members. Occasionally, some weaknesses or areas for improvement will be identified. The project manager should: a. Remove any team members who have demonstrated weaknesses in critical knowledge areas b. Communicate those weaknesses and establish a performance improvement program c. Hire additional resources to pensate for weak areas d. Wait for the team members to fail in an assignment to justify termination. 18. You have just changed jobs and discovered that your new employer routinely violates OSHA/EPA and affirmative action requirements on projects. You should: a. Do nothing。s test matrix is wrong, and she will use a different test matrix, which should give better results. This is a violation to the SOW. Suppose your sponsor is also the vice president for engineering. You should: a. Use the customer39。s financial status. d. Ignore the offer to share and move forward with the project 9. You are asked to write a paper for your sponsor so that he/she can present it at a t