【正文】 ng with your salesperson 對(duì)您與業(yè)務(wù)員相處的整體感受打分 /10Rating Your Selling Dealer (continued)評(píng)價(jià)您的銷售商(繼續(xù))UNACCEPTABLE無法接受01 02 03 04 05 06 0807 09 10 OUTSTANDING非常好AVERAGE一般8 / 21 Using the above scale of 1 to 10 where 1 is UNACCEPTABLE, 10 is OUTSTANDING, 5 is AVERAGE, please rate the following: 用上面的 1 到 10 的評(píng)分標(biāo)準(zhǔn),1 是 無法接受,10 是非常好, 5 是一般, 給下面的選項(xiàng)打分:Q33. PAPERWORK/PURCHASE/FINANCE PROCESS 書面文件 /購買 /付款過程R1. Clearly explained all documents 詳細(xì)解說所有文件 /10R2. Honesty of the person who handled your paperwork/ purchase/ finance process 處理您書面文件/購買/付款過程的人的誠實(shí)度 /10R3. Ease of pleting loan/ finance/ lease/ purchase application 完成貸款/ 付款/租賃/購買申請(qǐng)的順利程度 /10R4. Provided a hasslefree paperwork/ purchase/ finance process 提供了一個(gè)沒有爭執(zhí)簽訂文件/協(xié)議/購買/ 付款過程 /10R5. Ability to provide plete answers to your paperwork/ purchase/ finance related question 全面回答與書面文件/購買/付款過程相關(guān)問題的能力 /10R6. Courtesy and friendliness of the person who handled your paperwork/ purchase/ finance process 處理您這份書面文件/購買/付款過程的人的禮貌和友好程度 /10R7. Knowledge of loan/ finance/ lease/ purchase/ payment options 具有貸款/ 付款/租賃/購買/付款方式的知識(shí) /10 quickly you pleted the final paperwork process (including any time you waited to begin the paperwork process) 完成最終書面文件的速度 (包括期間的等候時(shí)間) /10R9. Overall rating of how your dealer handled the paperwork/ purchase/ finance process 對(duì)經(jīng)銷商整個(gè)書面文件/購買/付款過程的評(píng)價(jià) /10Q34. DELIVERY PROCESS 交貨過程R1. Ability to deliver vehicle at promised time 有能力在承諾的時(shí)間送貨 /10R2. Length of time needed to deliver your vehicle 送貨所需時(shí)間 /10R3. Overall rating of delivery timing 送貨時(shí)間的總體評(píng)價(jià) /10R4. Ability to answer your questions during the delivery process 在送貨過程中答復(fù)您提出疑問的能力 /10R5. Courtesy and friendliness during delivery 送貨中的禮貌和友好態(tài)度 /10R6. Attention focused on you (not other customers) during delivery 送貨中對(duì)您(而不是其他顧客)的關(guān)注程度/10R7. Condition of your vehicle (free from dings, scratches, etc.) 交車時(shí)的車況 (無臟污, 劃痕,等) /10R8. Cleanliness of your vehicle (washed, free from stains, etc.) 車的整潔程度(洗過,無污點(diǎn),等) /10R9. How pletely your owner’s manual was explained to you 向您完整解釋用戶手冊的程度 /10R10. How pletely your vehicle’s features were explained to you 如何向您完整解釋車的特性 /10R11. How pletely your vehicle’s service requirement was explained 如何向您完整解釋車的服務(wù)要求 /10R12. How pletely your vehicle’s warranty was explained 如何向您完整解釋車的保修期 /10R13. Length of time required to plete delivery process (going over features, owner’s manual, etc.) 整個(gè)送貨所需時(shí)間(包括檢查車的性能,用戶手冊, 等) /10R14. Overall rating of how your dealer delivered your vehicle to you 對(duì)經(jīng)銷商整個(gè)送貨過程的總體評(píng)價(jià) /10Rating Your Selling Dealer (continued)評(píng)價(jià)您的銷售商(繼續(xù))Q35. Upon DELIVERY of your new vehicle, which of the activities listed below took place ?9 / 21 在您新車的交車過程中, 下列那些情況是曾經(jīng)發(fā)生的? (MARK ONE ANSWER FOR EACH ACTIVITY LISTED) (針對(duì)每一項(xiàng)選出一個(gè)答案)Yes是No 不是R1. Was your vehicle delivered at the promised time? 1 2 準(zhǔn)時(shí)交車?R2. Was your vehicle delivered with all features promised at the time of sale? 1 2 交車時(shí), 是否具有所有購買是承諾的特點(diǎn)?R3. Was the exterior of your new vehicle clean and undamaged? 1 2 車子外觀是干凈而無損的嗎?R4. Was the interior of your new vehicle clean and undamaged? 1 2 車子內(nèi)部是干凈而無損的嗎?R5. Was the owner’s manual explained to you? 1 2 有沒有向您解說用戶手冊?R6. Were the terms of the warranty explained to you? 1 2 有沒有向您解釋保修方案?R7. Were all the operating controls of your vehicle explained to you? 1 2 有沒有向您解說所有的操縱方式?R8. Was the vehicle maintenance schedule explained to you? 1 2 有沒有向您解說汽車保養(yǎng)維修時(shí)間表?R9. Were you introduced to someone in the service department? 1 2 有沒有向您介紹一位維修中心的服務(wù)代表? the salesperson spend enough time with you at the time of delivery? 1 2 交車時(shí), 銷售人員與您花的時(shí)間是否足夠長? all your questions answered at the time of delivery? 1 2 交車時(shí), 您所有的疑問都得到解答了嗎?R12. Were you contacted after delivery to ensure everything was satisfactory? 1 2 交車后 ,是否有人和您聯(lián)系 , 確保您很滿意?R13. Were you personally thanked for your vehicle purchase/ lease? 1 2 是否有人感謝您購買/租賃該車?R14. Was the new vehicle provided with at least 1/4 tank of fuel? 1 2 交車時(shí) , 汽油箱內(nèi)是否有至少 1/4 的燃料 ?Q36. Who at the dealership delivered your vehicle to you? 是誰將車交給您的? 1. My salesperson 2. Another employee我這部車的銷售員 其他的員工Q37. From the moment you pleted signing the contract for your vehicle, how long did it take the dealership to deliver the vehicle? 從您簽下購買車合同時(shí)算起, 經(jīng)銷商花了多久才把車交到您手中?Days 天Q38. Was this delivery time... 這樣的交車時(shí)間是否 ...1. Better than expected 2. About as expected3. Worse than expected 比預(yù)計(jì)的短 差不多是預(yù)計(jì)時(shí)間 比預(yù)計(jì)時(shí)間長 Q39. Which of the following statements describe your previous experience (if any) with the dealership where you purchased your new vehicle? (MARK ONLY ONE ANSWER) 下列種哪一項(xiàng)可恰當(dāng)?shù)拿枋瞿c購得新車的經(jīng)銷商以前的經(jīng)驗(yàn)(若有的話)?(只選一項(xiàng)) 1. Acquired last vehicle from dealership 4. Have shopped at but not acquired from 10 / 21 上一部車也是在這家經(jīng)銷商處購得 dealership 曾經(jīng)參觀過, 但沒有購買車2. Acquired other than last vehicle from dealership 以前曾在這家買過車, 但不是上一部車5. No pervious experience with the dealership從來沒有和該經(jīng)銷商打過交道3. Have uesd the dealership’s service department 曾在這家經(jīng)銷商處接受過維修或保養(yǎng)服務(wù)Rating Your Selling Dealer (continued)評(píng)價(jià)您的銷售商(繼續(xù))Q40. Why did you choose to PURCHASE from THIS dealer, instead of other dealers selling your same make? (MARK ALL THAT APPLY) 為何您要選這一家經(jīng)銷商,而不是其它相同廠家的經(jīng)銷商?( 復(fù)選) R1. Offered me the best deal/ lowest price pared to other dealers 與其他經(jīng)銷商相比提供給我最好的交易條件/ 最低的價(jià)格R7. Favorable finance/ lease terms 理想的貸款/租賃方案R2. Wanted to purchase from the dealer I would use for service 想從利于接受服務(wù)的角度選經(jīng)銷商R8. Dealer’s reputation 經(jīng)銷商的信譽(yù)R3. Dealer was able to get me financed 經(jīng)銷商能幫我貸到款R9. Prior experience with dealership 先前與此經(jīng)銷商往來的經(jīng)驗(yàn)R4. Dea