【正文】 is a metric to measure the reliability of equipment.OEEOverall Equipment Effectiveness is a metric to determine the utilization of equipment in a manufacturing process.OEMOriginal Equipment Manufacturer (OEM) is intended to be the end item producer of the vehicle.OrganizationProviders of production or service parts, or heat treating or other finishing services directly Visteon. Within Visteon, the organization is monly referred to as the “supplier”.Paynter ChartA Paynter Chart tracks specific defects or issues over time to verify effectiveness of containments and corrective actions.Quality RoadmapA quality roadmap is a munication tool to provide the customer a plan to reduce quality defects. This tool includes the use of trend lines, performance goals, Pareto charts, Paynter charts and 8Ds.Report CardAn online information system that provides Quality and Delivery rating information to organizations that supply Visteon. The external website to access is Report Card ()RMAA returned material authorization is a tracking number supplied from an organization authorizing the return of material.SDESupplier Development Engineering (SDE) is the group of engineers within Visteon responsible for assisting suppliers with current model quality issues. Supplier, or organization, manufacturing sites are assigned to specific SDEs.SPESupplier Performance Engineering is the group responsible for APQP in Europe. They are equivalent to the ASDE group.ShallA mandatory requirement.ShouldIndicates a mandatory requirement with some flexibility allowed in pliance methodology.SubcontractorProvider of production or service materials or services directly to the organization.VPDSThis is the Visteon Product Development System. It includes a series of performance gates to validate readiness to move to the next gate in the product development process. These gates include evaluation of supply chain readiness.4. Quality Management System General requirements All ISO/TS 16949:2002 requirements and the requirements of this document shall be documented in the organization39。s quality system. Control of RecordsProduction part approvals, tooling records, purchase orders and amendments shall be maintained for the length of time that the part (or family of parts) is active for production and service requirements plus ten calendar years unless otherwise specified by Visteon for their respective products. This includes any customer owned tooling. Production inspection and test records (., control charts, inspection and test results) shall be retained for one calendar year after the year in which they were created. Records of inspection shall be maintained for each inspection or test performed. Where practical, the actual test result (variables or attributes) should be recorded.Simple pass/fail records of inspection are not acceptable for variables measurements.Records for internal quality audits and management review shall be retained for three years.Some programs may require longer retention periods than specified above. An organization may specify the retention period in its procedures or specifications.The above does not supersede any regulatory requirements.5. Management Responsibility Customer focusThe organization shall demonstrate customer satisfaction through meeting continuous improvement objectives consistent with a welldeveloped QOS/BOS. See for additional information on content and frequency. A self assessment of QOS/BOS effectiveness shall be done yearly. Annex A contains a suggested outline of BOS/QOS metrics. Responsibility, authority and munication Customer representativeThe organization customer representative is the primary interface to the customer. When the customer representative changes, the organization shall notify Visteon Supplier Performance, Commodity Purchasing and shall update the Report Card contacts as appropriate. If the organization changes senior management responsible for quality or pany ownership, Visteon Commodity Purchasing shall be notified within 10 business days. This notification may be pleted through an and copied to the SDE of record on Report Card. Management review The organization management shall hold monthly QOS/BOS performance meetings. These meetings shall review all facets of the business including design, manufacturing, logistics, customer satisfaction, subcontractor performance and new business development. The meetings need not be held as one meeting, but may be a series of meetings covering each of the metrics each month. The QOS/BOS process shall be documented as part of the organization documentation. Human Resources TrainingThe organization shall ensure that only trained and qualified personnel are involved in all aspects of the design and manufacture Visteon products. This training will include the appropriate Visteon systems.Records of training will be traceable to the revision of the source training material (., policy, procedure, work instruction). These records are to be maintained for 3 years from the date of the training. Infrastructure Plant, Facility and Equipment Planning The organization shall have lean manufacturing implementation plans. Contingency PlansThe organization shall prepare a contingency plan following guidelines available at . Upon request, the organization shall provide a copy of their contingency plans to Visteon.The organization shall notify Visteon receiving plants, the buyer and the SDE of record on Report Card within 24 hours of organization production interruption. The nature of the interruption shall be municated with the immediate actions taken to assure supply of product. Production interruptions may include (but are not limited to) natural disasters, political unrest, war, capacity issues, quality issues, labor strikes or o