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the understanding of motive, behavior and goal。 B) 需要媒介聯(lián)結(jié)溝通雙方。 informative and persuasive munication skills, practical techniques ? Integrating both two schools Philosophy and skills development ? 概念 管理溝通是指溝通者為了獲取溝通對象的反應(yīng)和反饋而向?qū)Ψ絺鬟f信息的全部過程。 Don’t make decision only to abide by “the minority and the majority” rule Discussion (2): Selfassessment ? What key techniques, you think, make your career successful? ? What are your munication barriers in your current job? ? What are the most effective approaches to improve your municative skills? ? What do you wish to learn much more in this course? 1 Significance of Managerial Communication ? Manager=Visionmaker+Motivator Comm. Activities go through all managing life. ? Communicative Capability heavily influences your career development in some extent。 (接下頁) ( 1)一盒火柴 ( 2)壓縮餅干 ( 3) 50英尺尼龍繩 ( 4)絲質(zhì)降落傘 ( 5)袖珍取暖器 ( 6) 2支 ( 7) 1箱脫水寵物喝的牛奶 ( 8) 2大瓶氧氣 ( 9)星際圖 ( 10)救生筏 ( 11)磁羅盤 ( 12) 5加侖水 ( 13)煙火信號槍 ( 14)包括注射器的急救箱 ( 15)太陽能無線電收發(fā)器 15 4 6 8 14 11 12 1 3 9 13 2 10 7 5 Discussion (1): Group Comm. ? After finishing selfjudgement, your group (34 pers) uses informative or persuasive munication so as to get access to the mon decision. The turn of 15 things should try to get everyone’s agreement. ? Attentions: No matter informative, or persuasive m., logic is the fundamental。降落時許多設(shè)備受到損壞,而為了生存你們必須充分利用未受損壞的裝備自行達到太空母艦。 內(nèi)容安排 ? 總攬 :管理溝通的概念、原理與策略 ? 起點: 自我溝通與一對一溝通 ? 難點: 群體溝通 ? 重點: 組織內(nèi)與組織外溝通 2 管理溝通的概念、原理與策略 第一部分: 總攬 問 題 ? 怎樣理解管理溝通? ? 建設(shè)性溝通的原理是什么? ? 管理溝通的一般策略有哪些? 怎樣理解管理溝通? 你是一位宇航員,與另外幾位宇航