【正文】 uct Acceptance Specifications 。 ? 對供應商推行福特 Q101全球性品質管理規(guī)範 。 ? 1984年起 正式推動品管圈 (QCC)活動 。 6 福特六和品質管理之發(fā)展演進 2/4 1986~1991 Selfdevelopment/Expansion ? 1988年起福特六和採購部門設立專責單位，全力輔導零組件廠商提昇品質 。 Achievement ? 全球福特總部品質評鑑人員評定金全壘打車系為全球同車系品質之冠 。 ： ； :； ： 7 福特六和品質管理之發(fā)展演進 3/4 1991~1996 Upgrading/ Standardization ? 建置 QIS(Quality Information System)系統(tǒng)，在生產(chǎn)線上直接反應品質問題並於第一時間即時改善 。 ? 1996年起導入 QOS品質運行系統(tǒng) 。 ? 1996年 成為國內首家汽車業(yè)者通過 ISO9001國際標準驗證，得到世界品質系統(tǒng)標準的肯定 。 ? 2022年起廠內開始推動 Six Sigma品質改善專案活動 。 Achievement ? 1997年榮獲國際環(huán)境管理系統(tǒng) ISO 14001驗 證 。 ? 2022年福特六和引擎廠新人圈榮獲福特總部CDQA(Customer Driven Quality Award)總裁獎 。 ? 2022年獲得 ISO 9001/QS 9000及 ISO 14001整合系統(tǒng)驗證 。 Tools ? High Quality, High Velocity Improvements in Business Results ? 9 Leadership Principles ? Reward and Recognition ? Training and Feedback ? Partnership with Unions, Dealers and Suppliers ?Vehicle Quality (High amp。 Service Satisfaction ?Elimination of Waste Quality Is Job 1 QUALITY LEADERSHIP INITIATIVE Engage All Employees 6SIGMA Data Driven Decision Making QUALITY OPERATING SYSTEM Performance to Standards Drive Process Deliver Results Plan Do Check Act Ford Motor Company QOS Product Creation Sales amp。t take it, don39。t pass it on. 3. Culture: A relentless daily focus on quality. 4. Training: Ensuring people have the necessary skills and tools to do their jobs. 5. Accountability: Effective measurement and feedback for continuous improvement accountability and performance metrics. 6. Cooperation: Help suppliers help us succeed. 7. Joint Leadership Commitment: Effective Quality Leadership at all levels. 8. Disciplined Execution: Changes never promise quality. 9. Enterprising Approach: The customer is our shared concern. 11 4. ISO 9001/QS9000及 ISO 14001整合 系統(tǒng) ? ISO 9001(’96)/QS9000(’98)內部稽核 : 2 times/year ? ISO 14001(’97)內部稽核 : 1 times/year ? ISO 9001(’96)/QS9000(’98)外部稽核 : 1 times/year ? ISO 14001(’97)外部稽核 : 1 times/year ? 2 systems, 2 sets of procedures, 30% overlap ? Integration ? 整合程序書，整併減少 30%重疊 。 ? 整合內部稽核 : 2 times/year ? 整合外部稽核 : 1 times/year ? 不僅整合集中內部資源人力，連外部稽核費用都可降低 ! ? Next Step ? 轉換 QS9000至 TS 16949 ? ISO 18000 12 QOSQuality Operating System品質運行系統(tǒng) ? 由福特總部發(fā)行之一致性生產(chǎn)品質運行系統(tǒng)，涵蓋所有生產(chǎn)廠區(qū) (車身、塗裝、完成車、新車驗放部 …) 之要求 。 ? 目的在推行一致性的福特組裝廠最佳品質系統(tǒng) ，以達到監(jiān)控並持續(xù)改善新車的出廠品質。 (R/Y/G) 13 QOSQuality Operating System ? Time and Data Management ?Required meeting scheduled at designated frequencies to municate and evaluate Plant Quality System Output, total 18 meetings. ?A tool for plants to municate information back to the base departments addressing customer concerns. VOPQUG001 FLH Practices Description Frequency Participants Metrics Description Frequency Participants Metrics NOVAC and Quality system Performance Overviews Daily Plant Mgr. Area Mgr. Quality Mgr. Area Supervisor Area CIWG Leaders … Novac Wrap review Chips amp。 Scratches Squeaks / Rattles FAI/CAI review Road Test, Excel, PDI, FTT … 14 Convoy Yard Review每日品質會議 Review Vehicle Quality Review Concern amp。 Inspection Process ?identify requirements for controlling specific operations and inspections. Those requirements e from practices and/or procedures that are the infrastructure of the assembly Vehicle Operations QOS. ?CC’s, SC’s, CTQ… 17 QOSQuality Operating System ? Repair System ?a formalized re