【正文】 A – Quality System 謝謝 ! 。 Delight 取悅 ,喜愛 ? Traditional, OneDimensional Thinking Dissatisfied Satisfied User’s Perception Insufficient Sufficient Physical State 39 TGR – Kano Model Exciting Quality (Surprise amp。 Braking Fri. . Yang . Wen Temperature Control HVAC Jack JAo Brakes Ride, Handling amp。 NVH Wind noise NVH . Rau Mechanism Vehicle interior (Mechanisms) John Lin Steering / Handling amp。 A(2) IP, Lighting, E/C Feature amp。 A(1) Wiper, Elec. Accessory Feature amp。 Rat Wed. Richard Chen . Lee Mirror, Seating amp。 Corrosion Vehicle exterior, (Paint issues) James Wang Body amp。 I n s p e c t i o nP r o c e s s G G R e p a i r S y s t e m GQ u a l i t y A c c e p t a n c eC r i t e r i a G GQ O S A c t i v i t y / E l e m e n t R / Y / G R a t i n g24 25 26 27V O e Q O SE l e m e n tA PQ P MC PVT R e c 39。 R a t t l e G14W a t e r ( 2 0 m i n u t es o a k ) G15M 1 0 P r o g r a m G16 C B T ( P D I o r F i n a l ) 17P I C ( P r o d u c tI n f o r m a t i o n C e n t e r ) G18 Q V S Q u i c k V I M S G19C o n t r o l P t / T i p L e v e l R R 20U l t r a S o n i c21 A i r L e a k a g e T e s t22J o i n t Q u a l i t yC o m m . / M g m t . Q u a l i t yC o m m .23 6 Si g m aMe th o d o l o g yQ O S A r e a / E l e m e n t R / Y / G R a t i n g sV O Q O S / Q I T DA r e a / E l e m e n t sB o d y Pa i n t F i n a l PD A / N O VA CN e w Q I T DA r e a / E l e m e n t s GT B D T B D T B D32 QOS 總表 3/3 R Y G R Y G R Y G R Y GT i m e amp。 D a t a M g m t . G G G G2V a r i a b i l i t y R e d u c t i o nV R T / V F G G G G G3T o o l V e r i f i c a t i o n G G G G4I n c o m i n g M a t e r i a l Y G 5P r o c e s s C o n t r o l /B u i l d amp。 Rattle Test Track Upgrade Length: 100 ft Uniform Vienna Block, 100 ft Stepped Vienna Block Width: 104” 40” 40” 24” Track Width ~ 66” 40” 40” 24” 100’ Uniform Vienna Block Stepped Vienna Block 25 Squeak amp。 Rattle ?to effectively detect assembly or ponent squeak and rattle concerns prior to the units leaving the plant. 24 Squeak amp。受過訓(xùn)練的偵測員會抱怨對顧客的衝擊 無法提供車 顧客會要求檢修顧客會抱怨品質(zhì)水準稽核的改善行動滿意程度 非常不滿意 非常滿意 完全地滿意觀察；避免惡化生產(chǎn)線上的改善行動BConcerns50 40 3050 40 3050(Zone1) 30(Zone2) 15(Zone3)採取行動避免再發(fā)令人討厭和困擾的問題，一般的顧客會抱怨。 CConcernsScore Complete Veh. 300 20 10噴塗廠分數(shù) 90 20 10車身廠分數(shù) 90 15 10 5評鑑安全相關(guān)，並非 令人喜歡的 挑剔的顧客會針對抱怨的項目要求改善。 ? 使用顧客 /消費者導(dǎo)向的評分系統(tǒng) CCRS（ 稽核時間約為每輛車三個小時）。 ? 強調(diào)顧客 /消費者的回饋及反應(yīng)。 ? 採用全球一致的車輛作業(yè)評價流程於所有量產(chǎn)車種。 dynamic) audits of finished units. ?使顧客導(dǎo)向所發(fā)現(xiàn)的問題直接回饋到生產(chǎn)線，以求獲得迅速對策及改善方案。 Actions 15 QOSQuality Operating System ? Variability Reduction VRT/VFG ?a structured process to drive quality improvement focused on customer expectations. It ensures that plant controllable customer concerns are acted upon quickly and permanently. ? Tool Verification ?ensure regular inspection and certification of plant test equipment, tools, and gages is being conducted per the corporate guidelines. 16 QOSQuality Operating System ? Ining Material ?measures plant effectiveness in improving and controlling the quality of material entering the plant. A working relationship with the plant, suppliers, purchasing, and other key activities is essential for quality improvement. ? Process Con