【正文】 olving 8 Disciplines) 。 Achievement ? 1986年正式通過加拿大法規(guī)標準，成為臺灣第一個成車外銷的廠商 。 ? 廠內推動 UPASUniform Product Assessment System產(chǎn)品品質統(tǒng)一稽核系統(tǒng) 。 ? 品管部門轄 APQC (裝配及製造品管 )及 QA(品保 ) 。不接收不良 ,不傳送不良 Chairman of the board (口徑 。品質系統(tǒng) 李柏超 品質部經(jīng)理 Ford Lio Ho Motor Co., Ltd. 1 Agenda – Quality System 1. Total Quality Excellence – Company Policy Letter . 2. Brief History of FLH Quality Management 3. Quality Arrow (Quality is Job1) 4. QS9000/ISO 14001 System/Quality Operating System 5. TGW Reduction / VRT / SAQ 6. TGR / Kano Model 2 1. Ford Total Quality Excellence Company Policy Letter No. 1 ? Quality is defined by the customer。 the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質是由顧客所定義 ? Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達成卓越的品質必須注重在問題的預防 ? All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services. 每個公司員工對品質及最終的顧客滿意都有貢獻 3 Ford Total Quality Excellence ? Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can bee even better. 維持卓越的品質必須持續(xù)作流程的改善 ? People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智識及行動來自人 ? Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers. 後工程即是顧客 。水準 ,程度 ) 4 2. 福特六和品質管理之發(fā)展演進 1/4 ~1986 Introduction/Localization ? 引入福特原廠產(chǎn)品開發(fā)標準如 Worldwide Design Requirement 及 Worldwide Product Acceptance Specifications 。 ? 對供應商推行福特 Q101全球性品質管理規(guī)範 。 ? 1984年起 正式推動品管圈 (QCC)活動 。 5 福特六和品質管理之發(fā)展演進 2/4 1986~1991 Selfdevelopment/Expansion ? 1988年起福特六和採購部門設立專責單位，全力輔導零組件廠商提昇品質 。 Achievement ? 全球福特總部品質評鑑人員評定金全壘打車系為全球同車系品質之冠 。 6 福特六和品質管理之發(fā)展演進 3/4 1991~1996 Upgrading/ Standardization ? 建置 QIS(Quality Information System)系統(tǒng)，在生產(chǎn)線上直接反應品質問題並於第一時間即時改善 。 ? 1996年起導入 QOS品質運行系統(tǒng) 。 ? 1996年 成為國內首家汽車業(yè)者通過 ISO9001國際標準驗證，得到世界品質系統(tǒng)標準的肯定 。 ? 2023年起廠內開始推動 Six Sigma品質改善專案活動 。 Achievement ? 1997年榮獲國際環(huán)境管理系統(tǒng) ISO 14001驗 證 。 ? 2023年福特六和引擎廠新人圈榮獲福特總部CDQA(Customer Driven Quality Award)總裁獎 。 ? 2023年獲得 ISO 9001/QS 9000及 ISO 14001整合系統(tǒng)驗證 。t take it, don39。t pass it on. 3. Culture: A relentless daily focus on quality. 4. Training: Ensuring people have the necessary skills and tools to do their jobs. 5. Accountability: Effective measurement and feedback for continuous improvement accountability and performance metrics. 6. Cooperation: Help suppliers help us succeed. 7. Joint Leadership Commitment: Effective Quality Leadership at all levels. 8. Disciplined Execution: Changes never promise quality. 9. Enterprising Approach: The customer is our shared concern. 10 4. ISO 9001/QS9000及 ISO 14001整合 系統(tǒng) ? ISO 9001(’96)/QS9000(’98)內部稽核 : 2 times/year ? ISO 14001(’97)內部稽核 : 1 times/year ? ISO 9001(’96)/QS9000(’98)外部稽核 : 1 times/year ? ISO 14001(’97)外部稽核 : 1 times/year ? 2 systems, 2 sets of procedures, 30% overlap ? Integration ? 整合程序書，整併減少 30%重疊 。 ? 整合內部稽核