【正文】
l 要求人們注意really a solution? 真解決問題了嗎 ? BUT... 但是 ... Problem問題 Containment 堵漏 7 Are you sure the same problem will not happen again? 你能確保同樣的問題 不再出現(xiàn)嗎 ? Problem問題 Containment 堵漏 8 Identify the root cause 查明根本原因 ? Use the “5 why’s” approach until you find the root cause(s) ? 采用“ 5個(gè)為什么”的方法來找出 根本原因 “ Why is the floor wet?” “ 地面為什么濕了 ?” Because the pipe is leaking 因?yàn)楣茏勇┝? “ Why does the pipe leak?” “ 管子為什么會(huì)漏 ?” Because the gasket is damaged 因?yàn)榻宇^壞了 “ Why ...?” “ 為什么 ...?” Problem問題 Containment 堵漏 9 “CORRECTION ”修正措施 Change the damaged part 更換損壞部件 This is WHY: Damaged Gasket! Problem問題 Containment 堵漏