酒店前臺(tái)接待常用英語五篇-文庫吧資料
2024-11-09 23:04本頁面
【正文】 ll ,’ll have to register individually, 。Breakfast is also 。There is a 10 per cent %的折扣。I’ll check the room 。Please give the deposit ？How would you like to pay the bill?希望很快可以再見到您。Wish you enjoy your stay with us.先生，請問您有沒有用小酒吧的飲品或小食呢？Mr., did you take drinks or snacks from the minibar?這是帳單，總額是……，請您檢查一下。How would you like to pay the deposit?退房時(shí)間是中午十二時(shí)，如果您想延遲至下午六時(shí)前退房，另加半天房費(fèi)，六時(shí)后退房，將加收一天房費(fèi)。Yes, you have made a reservation of two deluxe rooms for two Please give me your Your room rate is RMB￥500請?jiān)谶@這里簽名。Good morning, Wele to XXX ，先生，非常高興再次見到您。B: Please enjoy your 。B: A bellman will show you to your room when you have finished ，行李服務(wù)員會(huì)帶您到房間。我先將您的行李放在柱子旁邊。B: Two suitcases and one that right? 2個(gè)旅行箱和1個(gè)手提皮包，這樣對嗎？G: ’s ，就這些了。G: Thank 。三．柜臺(tái)服務(wù)B=行李服務(wù)員（Bellman）C=服務(wù)員(Clerk)H=客房服務(wù)員（Housekeeping）BC=領(lǐng)班（Bell Captain）G=客人（Guest）To the Front B: Good evening, to FOSHAN Electrcical ，晚安。We look forward to hearing from 。May I have your name and phone number, please? 請告訴我您的大名和電話好嗎？結(jié)束電話中的對話時(shí)，不可以簡單說“byebye”,最好說：Thank you for 。I am afraid is on another you hold the line, please? 不好意思，郝先生正在講電話。I am afraid is out at the should be back around 5 ，林先生現(xiàn)在外出?！癐nformation Desk I help you?” 問詢處，請問您要服務(wù)嗎?如果是外線打錯(cuò)時(shí)，可以回答：I am afraid you have the wrong ，您打錯(cuò)電話了。Pardon? 對不起？Pardon me? 對不起？I beg your pardon? 對不起請?jiān)僬f一遍好嗎？Could you repeat that, please?請您重復(fù)一遍好嗎？若是不敢肯定對方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如： Excuse me, you mean you lost your room key？ 不好意思，先生，您是說您丟了房間的鑰匙？電話英語的應(yīng)對1． 接電話時(shí)不可以簡單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。Thank you for staying with 。Please enjoy your stay 祝您住宿愉快。Here it 。，可以說Here you 。Thank you, ，先生。We are sorry.”。如果是公司的錯(cuò)，就說：“I am very sorry for the I am very sorry for the 。Excuse me, let me ，先生，麻煩讓我過一下。Could you wait a little longer, please?請您稍候好嗎？拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。Thank you for ，先生。Certainly, ，先生。When would you like to visit Foshan? 請問您想要何時(shí)參觀佛山？When would you like to have lunch? 請問您想在哪里用餐？What time would you like to eat? 請問您想何時(shí)用餐？Who would you like to contact? 請問您想和誰聯(lián)絡(luò)？Which kind of room would you prefer? 請問您喜歡哪一種房間？How would you like to settle your bill? 請問您的賬單如何處理？How long would you like to stay? 請問您要逗留多久？How many tickets would you like to buy? 請問您要買幾張票？4．在提供建議協(xié)助、征求意見時(shí)，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 請問需要我把窗簾拉上嗎？Shall I draw you a map? 請問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請問要我為您安排預(yù)約嗎？（二）招呼語Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點(diǎn)以前)Good evening.(用于下午六點(diǎn)過后)在這些招呼語的后面接句子，例如：Good morning, you checkingout? 早上好，先生，請問您要退房嗎？Good afternoon, to FOSHAN Electrcical ，先生，歡迎光臨佛山電子賓館Good evening, I help you? 晚上好，小姐，請問我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, is t
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