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,A: Excuse me, but could you give me some change? B: Let me see. Are dimes and quarters OK? A: I want to make a long distance phone call. B: Then you39。ll need small change.,A: Hello. Can I speak to Yolanda, please? B: Hold on, please. A: Thank you. B: Sorry, but she39。d be glad to.,1,2,A:Hello! B:Hello!,A:Good morning! B:Good morning!,A:Good afternoon! B:Good afternoon!,There is a will, there is a way!,A: how are you? B: I’m fine.Thank you, and you? A: fine, thank you.,A: how are you this morning? B: fine. Thanks.How about you? A: I’m fine, too.Thank you.,3,4,Live, and learn !,Index,step2,Related to EC,Although a form of industry not yet pervasive, forwardlooking companies are already engaging in one form of ECommerce, businessto business, to reduc