anintroductiontosixsigma-文庫(kù)吧資料
2025-03-07 18:06本頁(yè)面
【正文】 ater for almost 15 minutes each day 5,000 incorrect surgical operations per week Two short or long landings at most major airports each day 200,000 wrong drug prescriptions each year No electricity for almost seven hours each month Seven articles lost per hour One unsafe minute every seven months incorrect operations per week One short or long landing every five years 68 wrong prescriptions per year One hour without electricity every 34 years 99% Good ( Sigma) Six Sigma Practical Meaning Customer Focus: A Model For Success Technology Capability Organization People Processes ?Business survival is dependent upon how well we satisfy our customers ?Customer satisfaction is a function of quality, price, and delivery ?Quality, cost, and prompt delivery are dependent upon capability ? Management is responsible to help drive the total employee population to a higher level of problem solving proficiency ? Identifies their best candidates for Black Belt appointment ? Demonstrates high enthusiasm to keep Six Sigma moving forward ? Provides the lead at getting Green Belts (including themselves) identified and through training ? Asks the right questions to all employees to assure the discipline of Six Sigma and its tool kit are properly and fully exploited ? Drives the broad use of Six Sigma methods and tools, including FMEA, DOE, SPC, etc ? Owns day to day career management of the Black Belt, including appropriate placement when Black Belt’s assignment concludes Six Sigma System Management Six Sigma Basic Principle Optimize Process Data Study Promote System Control Data Collection The Improvement Strategy (MAIC) Focus__ Vital Few x i Y Y Y Y Y x 1 , x 2 , ... x n x 1 , x 2 , ... x n Vital Few x i Vital Few x i Vital Few x i Vital Few x i Phase_ M easure A nalyze I mprove C ontrol 678 678 678 678 Select Product or Process Key Characteristic(s)。 People involvement ? Aggressive goal ? Metric (standard of measurement) ? Method Six Sigma Vision The Vision of Six Sigma is to delight customers by delivering worldclass quality products through the achievement of Six Sigma levels of performance in everything we do. Six Sigma Philosophy The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of our business. What’s the Strategy? ? Know
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