某著名hr咨詢公司的績效管理方法論-文庫吧資料
2025-02-09 11:14本頁面
【正文】 sia (Europe) Objectives of the business unit Objectives of the region Bottomupapproach: Derivation of segment and corporate strategic plans and operating objectives from business unit goals. Topdownapproach: Derivation of objectives from corporate strategy Objectives of departments and individuals Strategy of the Corporation Objectives of the corporation ? People ? Facilities ? Technology ? Equipment and Machinery Components of a Balanced Scorecard (with sample metrics) FINANCIAL RESULTS CUSTOMER SATISFACTION BUSINESS PROCESSES LEARNING GROWTH ? AFYP ? ROI/ROA ? Surplus Growth ? New sales: new customers ? Additional policies: current customers ? Market share ? Collecting premiums ? Calculating selling price: new product ? New licensing (Region Corporate) ? Establishing the Business Case for new ventures, new locations ? Product Development: innovations ? Competency growth ? Additional countries ? Core capabilities growth Cascading Strategic Operating Plan Goals CORPORATE ORGANIZATION METRICS Finance Finance Customer Customer Business Process Business Process Learning Growth Learning Growth BUSINESS UNIT TEAMS/INDIVIDUALS DEPARTMENT Balanced Scorecards can provide anization alignment and accountability ? 5 to 7 GOALS ? “SMART” parameters ? Directly aligned Typical Project Timeline Milestones* * 8 weeks elapsed time from planning session 2 Days Clarify Company Strategy and determine goals Implementation Training and Roll out begins Implementation Planning Workshop Formal Advisory Group Review Session Followup 1 wk 2 wks 1 wk 1 wk 1 wk 1 wk 1 wk Project Planning, Orientation and Kickoff 1 Day 1 Day Interview Findings ? Develop Measure Remendations 1 Day Workshop on Targets Finalize Target Remendations Implementation Plan Review Review Plan for Implementation Review Transition Strategy 2 Days Formal Advisory Team Review 1 Day 1 Day 1 wk 1 Day Executive Planning Session(s) Performance Consulting Total Organization Performance Clients: CEO, COO, sometimes the VPHR Fees: typical project is $180 250K Timeframe: +/ 4 months Performance Consulting Employee Review Process ? Engagement and Accountability ? Clear Performance Expectations ? Growth and Achievements Performance Management Is... ...the ongoing process of setting performance expectations, providing feedback and coaching to reach those expectations, and reviewing and recognizing performance results. Tie PM to the Business Cycle Review and Planning Planning Feedback Coaching Feedback Coaching MidYear Review New Year Planning YearEnd Review Bad timing... “ I don’t want to ruin your day Herman, but tomorro
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