【正文】 的問題描述 … – M46 泵在壓力測漏試驗中泄漏 . ? 為什么 ? – 緊固件扭矩低 . ? 你能證明嗎 ? – 是的，經(jīng)過測量此扭矩沒有達到規(guī)定要求 . ? 為什么 ? – 這個扳手沒有被校準 . ? 你能證明嗎 ? – 不，很多原因可能造成低扭矩的 . ? 最后的問題描述 … – 在一些 M46泵中的緊固件扭矩在測漏試驗前低于規(guī)定要求 Customer Expectation and Our Vision 客戶的期望和我們解決的前景 ? Customer Expectation ? 客戶的期望 – What will the situation look like to the customer after the 8D is finished? – 8D完成后客戶的情形如何？ – Get customer agreement. – 取得客戶的認同。 ? It is key to get the Problem Statement accurate. ? 準確描述問題是關(guān)鍵。 Describe the Problem: Steps 描述問題：具體步驟 ? Describe the problem ? 描述問題 ? Refine problem statement ? 進一步描述問題 ? Write problem statement ? 寫出問題陳述 ? Write customer expectation ? 寫出客戶的期望 ? Write vision statement ? 寫出前景陳述 Keys to Problem Statement 問題陳述的關(guān)鍵 ? The Problem Description phase involves as plete of data collection as possible. ? 描述問題階段涉及到盡可能收集相關(guān)的數(shù)據(jù)。當 8D發(fā)現(xiàn)多種潛在的原因需要更復(fù)雜的工具。 CQAR解決方法不能在 4小時內(nèi)確定 。 ? Recognized industry standard (Inter search 8d problem solving) ? 公認的行業(yè)標準。 ? Includes IS / IS NOT and many other technical tools ? 包括“是 /否”和許多其它技術(shù)工具?？僧斈阕叩角虻呐赃?，卻發(fā)現(xiàn)這只球滾進了一個紙袋里 … Problem Solving 問題的解決 The rules of golf say that you will lose a stroke if you remove the ball from the bag. Striking the ball while it remains in the bag, may cause you to mishit the ball. What are your ideas for solving this problem? 根據(jù)高爾夫球賽的規(guī)則，如果你把球從紙袋里拿出來，那你將會失去一次打球的機會，如果不去移動這個紙袋，你有可能打不到球 . 對于解決這個問題你有什么想法？ Problem Solving Introductions 問題的解決和介紹 ? What is your name? ? 你的姓名？ ? What pany do you work for? ? 你所工作的公司 ？ ? What are you desired outes for this training? ? 你期望在這個培訓(xùn)中學(xué)到什么？ ? What are your ideas for solving the golf ball dilemma? ? 你對于解決高爾夫球這種進退兩難局面的想法？ 8D Problem Solving 8D 問題解決方式 ? Started at Ford as TOPSTeam Oriented, Data Driven ? 在福特公司最先開始實施，以 TOPS – 團隊導(dǎo)向，數(shù)據(jù)驅(qū)動。－ EO February 2023 EO’s/SD’s Desired Outes EO’S/SD’S 所期望的成果 ?Create a mon vocabulary ?創(chuàng)建一個共同的詞匯 ?Improve SauerDanfoss’ cycle time and quality in solving problems ?改進薩澳－丹佛斯在解決問題方面的周期及質(zhì)量 EO’s/SD’s Desired Outes EO’S/SD’S 所期望的成果 ?Emphasize the documentation of solved problems ?強調(diào)已解決問題的歸檔 ?Understand how 8D relates to SauerDanfoss quality objectives and goals. ?理解 8D與薩澳 丹佛斯質(zhì)量目標之間的相互關(guān)系 ?Encourage personal growth ?鼓勵個人發(fā)展 Problem Solving 問題的解決 You and a friend are enjoying a friendly (but petitive) round of golf. As you approach the 16th hole, you hit an amazing drive that lands just short of the green. As you walk up to where your golf ball landed, you notice that the ball has rolled into a paper bag…carelessly left on the ground by someone. 你和朋友正在進行一場高爾夫球的友誼賽。 OUR DESTINATION To be the preferred global supplier and partner in our chosen markets by: Providing the highest value solutions to our customers, Being recognized as the most petent supplier, Being seen as the pany easiest to do business with. OUR GUIDING VALUES We are a rich mixture of PEOPLE of diverse nationality, culture and thought. This diversity is a major source of our strength. Each individual has the unique ability and responsibility to contribute, and each has the opportunity to participate, grow and develop. We are bound together as a TEAM by trust, mon goals and mutual respect. We know that when the team wins, we all win. We do what we say we are going to do. We treat assignments from our CUSTOMERS as expressions of trust. They can count on us to provide them with solutions that meet or exceed their expectations. We value people, anizational focus, innovation and technology as the means of achieving global LEADERSHIP. We insist on quality in everything we do. Besides courage, leadership demands neverending improvement. We are a dynamic pany that embraces change to achieve new opportunities and lead our global markets. As a good CORPORATE CITIZEN we demonstrate concern for the interests and wellbeing of our munities. We conduct our business with integrity and in a manner which protects the environment of our employees, our munity and our customers. OUR JOURNEY To create value for our customers and shareholders by providing systems, products and services relating to propel, work and control functions, as we meet the needs of mobile equipment manufacturers globally. OUR FOUR POINTS OF STRATEGY CUSTOMER FOCUS Ensure customer intimacy by truly understanding our customers’ needs with the goal of meeting or exceeding their expectations in all areas, including quality, innovation, flexibility and total value. Expand our systems offerings by including the engineering of plete solutions, and acting as system integrator regardless of product source. Support our customers globally, adding local structures and facilities where necessary to provide the expected level of SauerDanfoss product and service support. PEOPLE AND ORGANIZATION With an emphasis on teaming, anize around the work to be done, engaging the flexibility and talent of all of our employees. Reward initiative, recognizing that taking risks will, at times, result in failure。 FINANCIAL PERFORMANCE 財務(wù)狀況 Focus on shareholder value by driving both top line growth and profitability. 將重點放在股東利益上，推動公司的發(fā)展與盈利。 OPERATIONAL APPROACH 運作方式 Create a change environment where we sustain our petitive advantage by continuously reviewing and renewing our business processes, methods and technologies to achieve lowest total cost in all activities. 不斷回顧并更新我們的業(yè)務(wù)流程、方法與技術(shù)，將運作成本降到最低，這樣才能確保我們在日益變化的市場環(huán)境中都保持競爭力。我們提倡創(chuàng)新精神，知道只有以不同的方法才能將事情做得更好。 Reward initiative, recognizing that taking risks will, at times, result in failure。 Support our customers globally, addin