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【正文】 e) ?Customer Satisfaction ?TGW ?Warranty ?Residual Value ?Sales Service Satisfaction ?Elimination of Waste Quality Is Job 1 QUALITY LEADERSHIP INITIATIVE Engage All Employees 6SIGMA Data Driven Decision Making QUALITY OPERATING SYSTEM Performance to Standards Drive Process Deliver Results Plan Do Check Act Ford Motor Company QOS Product Creation Sales Service Certification System FPDS Future Customers Current Customers Order to Delivery Suppliers Launch Current Model FPS 3 Pillars of Ford Quality Is Job1 Strategy Ford Lio Ho Quality Resolution Flow Diagram R Y G R Y G R Y G R Y G1T i m e D a t a M g m t . G G G G2V a r i a b i l i t y R e d u c t i o nV R T / V F G G G G G3T o o l V e r i f i c a t i o n G G G G4I n c o m i n g M a t e r i a l Y G 5P r o c e s s C o n t r o l /B u i l d I n s p e c t i o nP r o c e s s G G G G6R e p a i r S y s t e m Y G Y G7Q u a l i t y A c c e p t a n c eC r i t e r i a G8W e l d S u r v e i l l a n c e G9 D i m e n s i o n a l C o n t r o l G10T o r q u e A s s u r a n c e Y11 F C P A G12 W i n d N o i s e GQ O S A r e a / E l e m e n t R / Y / G R a t i n g sV O Q O S / Q I T DA r e a / E l e m e n t sB o d y Pa i n t F i n a l PD A / N O VA CQOS 總表 1/3 R Y G R Y G R Y G R Y G13S q u e a k R a t t l e G14W a t e r ( 2 0 m i n u t
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