【正文】 you are writing to. The date can either be placed double spaced down or to the right. You can also include a reference number for correspondence.Important Language to RememberThe Start:Dear Mr. Ms. Mrs. Miss(VERY IMPORTANT use Ms. For women unless asked to use Mrs or Miss)Thanking the Potential Customer for His/Her Interest:Thank you for your letter of ...enquiring / asking for information about ... We would like to thank you for your letter of ... enquiring / asking for information about ...Providing Requested Materials:We are pleased to enclose ... Enclosed you will find ... We enclose ...Providing Additional Information:We would also like to inform you ... Regarding your question about ... In answer to your question/enquiry about ...Closing a Letter Hoping for Future Business:We look forward to ... hearing from you / receiving your order / weling you as our client/customer.The Close:Yours sincerely (remember use 39。s South China Morning Post, could you please send me a copy of your latest catalogue? I would also like to know if it is possible to make purchases online. Yours faithfully Dear Sir or Madam Business English Courses Regarding your Business English courses, I would appreciate it if you could fax me details of your uping courses. Furthermore, could you fax me a subscription form for The Language Key magazine? Yours faithfully Replying to EnquiriesIt is very important to make a good impression when responding to enquiries from potential customers. Of course, the best impression will be made by providing the materials or information that the perspective client has asked for. This positive impression will be improved by a well written response. Remember to place your or your pany39。s address at the top of the letter (or use your pany39。re writing to) l Yours sincerely, (If you know the name of the person you39。t know who you are writing to) l Dear Mr, Mrs, Miss or Ms (use if you know who you are writing to, and have a formal relationship with VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss) The Reference:l With reference to your advertisement in the Hong Kong Standard, ... l Further to your letter of 23 March, ... l Regarding our meeting last week, ... l Thank you for your letter of 5 May. The Reason for Writing:l I am writing to enquire about ... apologise for ... confirm ... Requesting:l Could you possibly ... ? l I would be grateful if you could ... l I would appreciate it if you could ... l Please would/could you ... Agreeing to Requests:l I would be glad/happy to ... Giving Bad News: l Unfortunately ... l I am afraid that ... l I regret that we are unable to ... Enclosing Documents:l I enclose ... l We have enclosed ... l Enclosed you will find ... Closing Remarks:l Thank you for your help. l Please contact us again if we can help in any way / if you have any problems/questions/queries. Reference to Future Contact:l I look forward to hearing from you soon. l I am looking forward to meeting you next Tuesday. The Closel Yours faithfully, (If you don39。This is an opportunity to...t be afraid to write a onesentence paragraph at the start of a letter, memo or . Thank you for your letter of 13 April 2003.If you are taking the initiative, rather than responding to an enquiry, these phrases may be helpful to get your first sentence off to a good start:You are warmly invited to...we39。you39。I39。. These alternatives are preferable for another reason。, 39。, 39?！?Error 1: Writing an Inplete SentenceAll these sentences are inplete:Further to your letter of 3 June concerning the trustees of the P F Smith 1994 Settlement.With reference to our previous munication notifying you of the transfer of the administration of the above policy to National Mutual with effect from 9 May.In response to your letter to John Hui dated 19 April.Regarding your claim for attendance allowance.Referring to your letter of 10 January about delayed frequency allocations.Each statement needs to be continued and pleted, inserting a ma instead of a full stop. For example:Further to your letter of 3 June concerning the trustees of the P F Smith 1994 Settlement, I am pleased to enclose the form you requested. Regarding your claim for attendance allowance, I need to ask you for some more information.Alternatively, you could insert a main verb at the start to plete the sentences:Thank you for your letter of 3 June concerning the trustees of the P F Smith 1994 Settlement.I refer to your claim for attendance allowance.Other verbs that will do a similar job include 39。 We look forward to hearing from you again in the near future. a sample of Reply to EnquiryDear Mr Wong, Subject: Faulty Prontoprint TypewritersThank you for your letter of 30 July 2003 requesting advice about the problems you are having with the Prontoprint typewriters you purchased from our pany last year. I was sorry to hear that you have been experiencing problems. In your letter you mention that there are three main problems. First, the keys keep sticking. Second, the machines are overheating, and third, the print is of poor quality.In order to solve the above problems, I would like to make the following remendations:1. Store the machines in a dry room to prevent the keys from being sticky. 2. Try not to run more than one machine from a single electric socket to avoid overheating. 3. Replace the daisy wheels. The wheels will have bee ruined if you had not removed the protective film before using them. This may have been the result of the poor print quality. I hope this advice helps you to overe the problems you have been facing with the machines.Please call me if you require further help.Yours sincerelyStarting and Finishing Letters, Memos amp。 use numbered or lettered subparagraphs. Replies to Requests for Services Would it be convenien