【正文】 I’ ll ask him to call you when he/she gets back. ? Does he/she have your number? ? I’ ll pass your message on to… Speaking： Office Supplies 辦公用品 ? pencil n. 鉛筆 ? eraser n. 橡皮 ? ruler n. 尺子 ? rubber band 橡皮筋 ? pen n. 鋼筆 ? ballpen n. 圓珠筆 ? envelope n. 信封 ? stationery n. 信紙，文具 ? paper 紙 Office Supplies 辦公用品 ? calculator n. 計(jì)算器 ? diary n. 記事簿 ? staple n. 訂書(shū)釘 ? stapler n. 訂書(shū)機(jī) ? scissors n. 剪刀 ? pin n. 大頭針 ? clip n. 回形針 ? tape n. 膠帶 ? glue n. 膠水 ? paste n. 漿糊 Office Supplies 辦公用品 ? puter n. 電腦 / laptop n. 筆記本電腦 ? printer n. 打印機(jī) ? printer cartridge n. 打印墨盒 ? fax machine n. 傳真機(jī) ? photocopy machine n. 復(fù)印機(jī) ? shredder n. 碎紙機(jī) ? projector n. 投影儀 ? telephone n. 電話(huà) Writing: Dealing with plaints 處理顧客投訴 ? Useful language ? I apologise for… ? Please accept my apologies for… ? I would like to apologiese for … ? Unfortunately … ? The problem was due to … Dealing with plaints ? We had a problem with … ? I would like to offer … ? I can offer… ? Please accept … Grammar: Will for offers and promises “ will” 表示提議和許諾 ? I’ ll ask him to call you. (offer) ? I’ ll do it later. (promise) Listening: Telephone messages 電話(huà)留言 ? Telephone Message ? Message for: ___________________ ? From: _________________________ ? Caller’ s pany: _______________ ? Tel./Email: _____________________ ? Message: ______________________ ______________________ Speaking Test 口語(yǔ)測(cè)試 ? Part One ? Prepare your personal informtion for Part One. ? Your name ? Your city and country ? Your family ? Your home ? Your job ? Your studies ? Your hobbies Career choices 職業(yè)選擇 ? Focus 學(xué)習(xí)重點(diǎn) ? 熟悉與職業(yè)相關(guān)的詞匯 ? 學(xué)會(huì)描述職業(yè)變化 ? 練習(xí)在聽(tīng)力和閱讀過(guò)程中尋找相關(guān)信息 ? 能夠表達(dá)自己對(duì)待工作與生活的態(tài)度 ? 掌握現(xiàn)在完成時(shí)和過(guò)去時(shí)的不同用法 New words amp。M import clothing and shoes from China? Imported goods 進(jìn)口商品 ? Supported ideas ? The quality of the goods is better. ? It’ s difficult to find European manufacturers. ? The price is lower. ? Foreign designs appeal to Europeans. ? The goods are made very quickly. ? Other countries can supply in large quantities. Grammar: Modal verbs: can/could and should ? Functions of Modal verbs:can/could and should ? 1. ability ? 2. possibility ? 3. assertion ? 4. pernission ? 5. offer ? 6. request ? 7. remendation ? 8. advice Reading : Business 2 business: global munication 商務(wù)之間：全球通訊 ? New Words and Expressions ? Teleconference n. 電話(huà)會(huì)議 ? facetoface meeting 見(jiàn)面會(huì) ? virtual meeting 虛擬會(huì)議 ? participant n. 參加者 ? stressful adj. 有壓力的 ? agenda n. 日程 ? document n. 文件 ? moderator n. （會(huì)議等）主持人 ? tip n. 技巧；小費(fèi) Text Structure Analysis Topic Sentence Teleconferencing is a great way to connect people who work in different parts of the world. Reasons 1. cheaper, 2. quicker, 3. more informal Preparation 1. find a date, 2. specify the local time 3. limit the number of participants 4. send out agenda and documents Tips 1. be moderator, 2. always say your name 3. press the ‘ mute’ button while listening to others’ talking Business munications 商務(wù)溝通 ? Focus 學(xué)習(xí)重點(diǎn) ? 熟悉與商務(wù)溝通相關(guān)的話(huà)題 ? 學(xué)習(xí)掌握如何進(jìn)行商務(wù)溝通的相關(guān)技能 ? 練習(xí)在聽(tīng)力過(guò)程中尋找具體信息 ? 學(xué)習(xí)掌握 will 的用法 ? 掌握回復(fù)投訴信的寫(xiě)法 New words amp。A 提供 “ 時(shí)尚你選擇 ” (Fashion you choose) 引領(lǐng)時(shí)尚潮流，滿(mǎn)足不同生活方式的目標(biāo)消費(fèi)群的特殊需求。A：著名連鎖平價(jià)時(shí)裝零售品牌，公司于1841年在荷蘭成立。 Background Knowledge ? Camp。 ? 4. Zara Zara：成立于 1975年，目前在全球排名第三，西班牙排名第一的服裝零售商。 Mauritz的縮寫(xiě)。M. Hamp。 Background Knowledge ? 2. What is Christmas season? ? 圣誕季節(jié)通常指從 12月初到第二年的元月 6號(hào)這段時(shí)間，商家會(huì)利用這段時(shí)間進(jìn)行商品促銷(xiāo)活動(dòng)，相當(dāng)于我國(guó)的傳統(tǒng)節(jié)日春節(jié)。歐盟的統(tǒng)一貨幣為歐元(Euro)， 2022年 1月 1日零時(shí)歐元正式流通。 Expressions ? embarrassing adj. 令人尷尬的 ? inhouse magazine 內(nèi)部雜志 ? participant n. 參加者 ? stressful adj. 有壓力的，緊迫的 ? moderator n. 會(huì)議主持人 ? press the mute button 按下靜音鍵 ? reflect on 有損聲譽(yù)，招來(lái)非議 ? teleconference n. 遠(yuǎn)程電話(huà)會(huì)議 New words amp。 vt. 辭職 ? garment n. 服裝（成衣） ? clothing blockade 服裝封鎖 ? in favour of 支持、贊成 ? disastrous adj. 損失慘重的，災(zāi)難的 New words amp。 vt. 禁令 ? fashion industry crisis 服裝行業(yè)危機(jī) New words amp。 vt. 進(jìn)口 ? export n. vi. amp。 Purchasing 合同 /采購(gòu)部 Vocabulary on Production, sales and share price ? decrease/ drop/ fall 下降 ? go up/ increase/ rise上升 ? level off 持平 ? remain steady 保持平穩(wěn) ? reach a peak / peak up 頂點(diǎn)高達(dá) ? recover 反彈 Reading: An agency built on proactive processes 主動(dòng)出擊的代理商 ? Text Structure Analysis Company spiderWeb Position One of the leading Web design agencies in Europe. Services (1) Provide unique and individual web design (2) Clients have easy access to the staff, and clients’ webs go online on schedule and within budget. Performance (1) Growing steadily (2) Working successfully with clients all over Europe (3) Doubled the client base (4) Share price rose by 30 per cent Future plan (1) Consolidate the leading position (2) Continue giving excellent returns to the investors (3) Facing a strong future Listening Test 聽(tīng)力測(cè)試 ? Exam Format 考試形式 ? There are two types of listening: ? 1. Listening for gist – the general meaning of a text ? 2. Listening for specific information – usually numbers (dates, times, percentages, prices, etc.) or spellings. Listening Test 聽(tīng)力測(cè)試題型介紹 題型序號(hào) 考查的主要技能 輸入 問(wèn)題形式 試題量 1 聽(tīng)具體信息 8個(gè)簡(jiǎn)短對(duì)話(huà)或獨(dú)白，1530秒 選擇題， 3個(gè)選項(xiàng) 8 2 聽(tīng)具體信息 簡(jiǎn)短電話(huà)對(duì)話(huà)或獨(dú)白， 1分半鐘 填空 — 數(shù)字和拼寫(xiě) 7 3 聽(tīng)具體信息 獨(dú)白，約 2分鐘 記筆記 7 4 聽(tīng)大意 / 具體信息 對(duì)話(huà)、采訪、兩人或以上討論，約 2分鐘 選擇題， 3個(gè)選項(xiàng) 8 International business 國(guó)際商務(wù) ? Focus 學(xué)習(xí)重點(diǎn) ?熟悉有關(guān)國(guó)際商務(wù)話(huà)題的詞匯 ?掌握關(guān)于國(guó)際貿(mào)易方面的話(huà)題 ?練習(xí)在聽(tīng)力和閱讀過(guò)程中尋找具體信息 ?掌握情態(tài)動(dòng)詞 can, could, should 的用法 New words amp。 Sales 市場(chǎng)營(yíng)銷(xiāo) / 銷(xiāo)售部 ? Industrial Department 產(chǎn)業(yè)部 ? Admistration amp。導(dǎo)語(yǔ)要高度濃縮新聞的主要要素 (who? What