【正文】 ugust 1999.Not possible 15th at the earliestI trust you will find this in order. I look forward to your written confirmation in due course.Best regardsStephanie powellChief Purchaser段落：平頭式/縮進式Block Version（ 平頭式 ）Dear Sir or Madam，We wele you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.Our Tshirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you.Yours faithfully，Edward White范例2 Indented Version（ 縮行式 ） October 30,2005Messers Samson Ghadban Co., Ltd.15 Horns Avenue,Tripoli Lebanon.Dear Sir or Madam:Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him. Yours faithfully, John Black范文：Dear Stephanie,Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.There are, however, some small points which need clarifying.l The Sheba range es in six colours. Please look at the samples and confirm which three colours you would like.l You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please confirm the correct figure.l I can confirm the optional pieces will cost $ each.Unfortunately, due to a full order book, we are unable to deliver by . The earliest date would be . I hope this will be acceptable.I look forward to hearing from you soon.Yours sincerely,Parveen Mirza例題l The pany you work for is expanding rapidly and is looking for new premises. Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.l Read Waterside Industrial Park’s advertisement below, on which your Managing Director has already made some notes.l Then, using all your Managing Director’s handwritten notes, write your letter to Rosemary Brown at Waterside Industrial Park.l Do not include postal addresses.l Write 120140 words on a separate sheet.WATERSIDE INDUSTRIAL PARK252。Please give my regard to Dianna Smith. 請?zhí)嫖蚁駾ianna問好。結(jié)尾I look forward to seeing you again next time I am in …我期待著下次我在…時，與你見面。提供消息：I thought you might be interested to hear that … 我想你可能會對……感興趣。 我很樂意聽到有關你們的任何消息。聽說你病了，我很難過。It was a pity that … ( we did not have more time to talk at/on…) 很遺憾我們上次沒有更多的時間討論……I am sorry that … ( I missed you when you visited my office) 很遺憾你來我辦公室時，我沒能見到你。It was good to …（see you again at/on…）很高興在……時間/地點再次見到你。私人商業(yè)信函，即關系比較非正式開頭：Thank you for your letter/telephone call/telex/fax. 很感激你的來信/來電/電傳/傳真。Please let me know if you need any further information. 如果需要更多的信息，請告訴我?？偨Y(jié)常用句型:Referring to previous contact:Thank you for your letter of/dated ….With reference toFurther toIn reply toStating the reason for writing:I am writing to enquire about … to confirm that … to apologise for/about… in reply to your … with reference to …Ending a letterIf you have any further questions, please contact me on …I look forward to hearing from you soon. in due course. in the near future.注意考試當中的格式問題題目分類：1 訂單類 handling order2 詢問類 enquiry and reply3 投訴類 plaint and apology4 告知變化類 notice of changes5 邀請類 invitations（一）常用短語稱為 Dear ……/ 敬語 Yours……Dear Sir or MadamYours faithfullyDear Mr./Mrs./Miss/Ms SmithYours sincerelyDear JohnBest wishes (私人關系比較親密)信的開頭：We are writing to enquire about …寫信是詢問關于……We are writing in connection with … 寫信是關于 ……We are interested in … and we would like to know … 我們對……感興趣……我們想知道 asking if …感謝（某日）詢問是否……的來信Thank you for your letter of (date), enquiring about …感謝（某日）詢問有關……的來信We have received your letter of (date), enclosing …感謝（某日）的來信以及隨信寄來的…… concerning …我們已收到（某日）關于……的來信如果寫信的開頭或者是信中要提到某件事情：with reference to… 關于……further to … 繼……之后with regard to … 關于……I am writing in connection with … 我寫信是為了……A point in your letter gives us great concern that …我們很關心您信中提到的……Regarding … 關于……告知好消息I am pleased to tell you that … 我很高興的告訴你/通知你……I am delighted to inform you …… I am happy to advise you …We are pleased to inform you thatWe have pleasure in informing you thatWe have the pleasure to apprise you ofWe have the honour to inform you that (of)壞消息I regret to tell you that … 很遺憾/很抱歉告訴你/通知你……I am sorry to inform you …I am sorry to advise you that …We regret that … 我們很遺憾……說明能做與不能做的事情We are unable to … 我們不能……We are able to … 我們能……We have been forced to … 我們不得不……說明原因This was owing to … 這是因為……(多半為壞消息)Due to … 這是由于 ……As a result of … 這是……的結(jié)果Because of … 這是因為……請求采取行動，如果緊急的話，可以加上后面的詞組Please could you … as soon as possible 請你盡快……We would be grateful if you could …without delay 如果你能盡快……，我們將不勝感激We would appreciate it if you could … immediately… 如你能盡快…… 我們將不勝感激道歉We must apologize