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文員兼庫(kù)管工作程序RD18文員兼?zhèn)}管工作程序1. 客務(wù)經(jīng)理會(huì)議前的準(zhǔn)備2. 通知、召集部門(mén)會(huì)議 4. 文件管理 5. 申領(lǐng)物品 3. 做會(huì)議記錄 文員兼?zhèn)}管工作程序RD18 準(zhǔn)備步驟/內(nèi)容標(biāo) 準(zhǔn) 前日《營(yíng)業(yè)日?qǐng)?bào)表》。、數(shù)量齊全。 準(zhǔn)確記錄正在維修或需要維修的房號(hào)、內(nèi)容。、病人、殘疾客人、特殊要求的客人。、借用或出租物品、使用時(shí)間。 服務(wù)員返工后，須在返工項(xiàng)目上打“√”。（補(bǔ)充后在飲料消耗品上 打“√”）。（種類(lèi)及數(shù)量）。（早班 分鐘巡視一次，晚班 分鐘巡視一次）。）、離店時(shí)間（在旁注明收款員姓名）。（維修項(xiàng)目旁注明急修或普修，修好后再注明OK）。 準(zhǔn)確填寫(xiě)樓層狀況（“o”表示住客房，“ ooo”表示待修房，“c/o”表示走客房，“v” 表示空房）?！讹嬃项I(lǐng)用單》，補(bǔ)充樓層酒水。，由領(lǐng)班將前一日飲料消耗登記在 “飲料消耗總帳簿”上。《每周飲料 消耗單》上。,無(wú)遺 漏。 樓面領(lǐng)班工作程序RD11步驟/內(nèi)容標(biāo) 準(zhǔn)、晚班領(lǐng)班上班后須立即核對(duì)飲料柜中的飲料。 根據(jù)單價(jià)核算總計(jì)數(shù)，確認(rèn)無(wú)差錯(cuò)。，核對(duì)帳單上的房號(hào)、客人 姓名、日期、時(shí)間（上午、下午）服務(wù)員姓 名、所消費(fèi)酒水的品種及數(shù)量。 在工作單該房號(hào)前注明“OK”。 ，等待聽(tīng)到 ，掛上電 話，電腦記錄將會(huì)自動(dòng)跳成空房。）：“xx房為空 房。 樓面領(lǐng)班工作程序RD11步驟/內(nèi)容標(biāo) 準(zhǔn)、衛(wèi)生間的工作程序全面檢查房 間、衛(wèi)生間。、無(wú)斑跡、毛發(fā)。、皂缸干凈，無(wú)斑跡、水跡、毛發(fā)。、清潔、恭桶、浴缸清潔，無(wú)斑跡、水跡、 毛發(fā)。，指針歸零。，風(fēng)量調(diào)至低檔。、恭桶、浴缸進(jìn)出水正常。 床底無(wú)雜物。 地毯無(wú)紙屑、雜物、斑跡。 家具無(wú)斑跡 、灰塵。 窗簾拉合正常，無(wú)脫軌、脫鉤、斑跡、破損。 家具按規(guī)定位置擺放，無(wú)破損。，音量調(diào)至 處，鈴聲音量調(diào) 至 檔。：所有頻道畫(huà)面清晰，與服務(wù)指 南上所列頻道相符。5176。 空調(diào)工作正常，無(wú)雜音。樓面領(lǐng)班工作程序RD11 步驟/內(nèi)容標(biāo) 準(zhǔn) 門(mén)鎖、防盜扣正常，螺絲無(wú)松動(dòng)。步驟/內(nèi)容標(biāo) 準(zhǔn) 計(jì)算當(dāng)日實(shí)際出租房間數(shù)，數(shù)據(jù)準(zhǔn)確。與其它崗位相接口的程序：序號(hào) 程序名 接口部門(mén)/崗位 樓面程序 樓面領(lǐng)班、客房中心領(lǐng)班管理隨想：（共5頁(yè)）___________________________________________________________________________________________________________________________________________________