【正文】 was produced by the MIS in Figure 29. 169。 2022 by Prentice Hall ? Management information systems ? Provide middle managers with reports on firm’s performance ? To monitor firm and help predict future performance ? Summarize and report on basic operations using data from TPS ? Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data ? Typically not very flexible systems with little analytic capability Systems from a Constituency Perspective Types of Business Information Systems Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall ? Transaction processing systems ? Keep track of basic activities and transactions of anization (. sales, receipts, cash deposits, payroll, credit decisions, flow of materials in a factory) ? Management information systems and decisionsupport systems ? Help with monitoring, controlling, decisionmaking, and administrative activities ? Executive support systems: ? Help address strategic issues and longterm trends, both in firm and in external environment Systems from a Constituency Perspective Types of Business Information Systems Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall Figure 28 This system maintains data on the firm’s employees to support the human resources function. An Employee RecordKeeping System Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall Figure 27 An accounts receivable system tracks and stores important customer data, such as payment history, credit rating, and billing history. An Accounts Receivable System Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall Figure 26 This system provides information about the number of items available in inventory to support manufacturing and production activities. Overview of an Inventory System Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall Figure 25 This system captures sales data at the moment the sale takes place to help the business monitor sales transactions and to provide information to help management analyze sales trends and the effectiveness of marketing campaigns. Example of a Sales Information System Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall ? Sales and marketing systems ? Manufacturing and production systems ? Finance and accounting systems ? Human resources systems Systems from a Functional Perspective Types of Business Information Systems Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。s environment includes specific groups with which the business must deal directly, such as customers, suppliers, and petitors as well as the broader general environment, including socioeconomic trends, political conditions, technological innovations, and global events. The Business Environment Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall The Business Environment Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems ? Global environment factors ? Technology and science ? Economy ? Politics ? International change ? Immediate environment factors ? Customers ? Suppliers ? Competitors ? Regulations ? Stockholders 169。 2022 by Prentice Hall Managing a Business and Firm Hierarchies ? Firms coordinate work of employees by developing hierarchy in which authority is concentrated at top – Senior management – Middle management – Operational management – Knowledge workers – Data workers – Production or service workers ? Each group has different needs for information Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 2022 by Prentice Hall ? Logically related set of tasks that define how specific business tasks are performed ? The tasks each employee performs, in what order, and on what schedule ? . Steps in hiring an employee ? Some processes tied to functional area ? Sales and marketing: Identifying customers ? Some processes are crossfunctional ? Fulfilling customer order Business Processes Components of a Business Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。 keep track of accounting and financial transactions。 2022 by Prentice Hall Figure 21 Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service。 2022 by Prentice Hall Information Systems Join the Tupperware Party Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems 169。Sales promotion, training, … 169。 2022 by Prentice Hall ? Tupperware: airtight containers – Sales: ? Multilevel pensation structure ? Home demonstration party – Challenge ? A sale consultant – Responsible for her own paperwork – Responsible for paperwork from people she recruit 169。 2022 by Prentice Hall Information S