【正文】 ................................. 20 人事部 HR department............................................................................................................ 21 物流部 Logistics ..................................................................................................................... 22 客戶代表 Customer Representative ........................................................................................... 23 III 內(nèi)部交流 internal munication ............................................................................................. 23 管理評審 Management Review .................................................................................................... 23 總則 General .............................................................................................................................. 24 評審輸入 Review input .............................................................................................................. 24 評審輸出 Review output ............................................................................................................ 24 支持性文件 Supportive documents .............................................................................................. 25 6. 資源管理 Resource management .................................................................................................... 25 目的與范圍 Goal and scope ......................................................................................................... 25 資源提供 Provision of resources .................................................................................................. 25 人力資源 Human resources .......................................................................................................... 25 總則 General .............................................................................................................................. 25 培訓(xùn)、意識(shí)和能力 petence, awareness and raining ........................................................... 25 產(chǎn)品設(shè)計(jì)技能 Product design skills ........................................................................................ 26 培訓(xùn) Training ........................................................................................................................... 26 員工積極性和授權(quán) employee motivation and empowerment ................................................ 26 基礎(chǔ)設(shè)施 Infrastructure ................................................................................................................ 26 場地、設(shè)施和設(shè)備的策劃 Plant, facility and equipment planning .......................................... 27 偶發(fā)事故的應(yīng)急計(jì)劃 Contingency plans ................................................................................. 27 工作環(huán)境 Work environment ........................................................................................................ 27 員工安全 Personnel safety ......................................................................................................... 27 生產(chǎn)現(xiàn)場的清潔 Cleanliness of Premises ................................................................................. 27 支持性文件 Supportive documents .............................................................................................. 27 7. 產(chǎn)品實(shí)現(xiàn) Product Realization ........................................................................................................ 27 目的與范圍 Goal and scope ......................................................................................................... 27 實(shí)現(xiàn)過程的策劃 planning of product realization ......................................................................... 28 與顧客有關(guān)的過程 Customer related processes .......................................................................... 28 Determination of Requirements Related to Product ..................................................................... 28 Review of Requirements Related to Product ................................................................................ 29 Customer munication ...................................................................................................... 29 設(shè)計(jì)和開發(fā) Design and development .......................................................................................... 29 采購 Purchasing ............................................................................................................................ 30 Purchasing process ....................................................................................................................... 30 Purchasing information ................................................................................................................ 30 Verification of Purchased Product ................................................................................................ 30 生產(chǎn)和服務(wù)提供 Production and service provision ..................................................................... 30 生產(chǎn)和服務(wù)提供的控制 Control of production and service provision. .................................... 30 控制計(jì)劃 Control plan ............................................................................................................. 31 作業(yè)指導(dǎo)書 Work instruction .................................................................................................. 31 作業(yè)設(shè)定的驗(yàn)證 Verification of job setups ........................................................................... 31 預(yù) 防性和預(yù)測性維護(hù) Preventive and predictive maintenance ............................................... 31 生產(chǎn)計(jì)劃 Production scheduling ............................................................................................. 32 服務(wù)信息反饋 Feedback of information from service ............................................................. 32 與客戶的服務(wù)協(xié)議 Service agreements with customer .......................................................... 32 標(biāo)識(shí)和可追溯性 Identification and traceability ............................................