【正文】 Can39。t matter which way you go. said the Cat. 2/7/2022 27 REASONS TO HIRE EXTERNAL CONSULTANTS (1/2) Reasons for clients to hire external consultants (1): ? Existing panies are not ready for the pace globalization and vanishing market barriers they face need Consultants with broad market / industry knowledge ? Increasing Mamp。s Adventures In Wonderland, when Alice asks the Cheshire cat for directions, speaks volumes about planning where an anization wants to be in the future. Would you tell me, please, which way I ought to go from here? asks Alice. That depends a good deal on where you want to get to, said the Cat. I don39。 m A G , M 黱 c hen 190 157 658 55229 Mar k eti ng C or porati on, B ad H om burg 181 156 361 32530 H ey de AG , B ad N auh ei m 180 76 670 358Tota l S ta ffRe v e nue s i n Mio 2/7/2022 26 WHERE DO YOU WANT TO GO TODAY? A scene from Lewis Carroll39。 Y oun g Cons ul ti ng G m bH, Stu ttga r t 441 308 1456 110310 A. T . K earney G m bH, D 黶 s el dorf 395 246 590 44211 So f tl ab G m bH, M 黱 c hen 360 320 1398 127012 G em i ni 360 320 600 54413 T he Bo s ton Cons ul ti ng G r oup 360 310 490 42514 Se r c on 334 265 1650 125015 Mum m er t + P ar tne r Unter neh m ens beratung AG , Ham burg 330 264 1050 87516 O r i gi n 295 243 950 82217 pdv Unter neh m ens beratung G m bH, H am burg 253 213 1030 88018 Mater na G m bH, D or tm und 252 148 730 59019 C MG Deuts c hl and G m bH, Es c hbo r n 243 114 855 55020 PS I A G , B er l i n 242 186 949 75121 At os G m bH, Stu ttga r t 235 230 1050 90822 m s g S y s tem e G m bH, Is m ani ng/ M 黱 c hen 220 184 950 85023 Sc hum ann Unter neh m ens beratung AG , K 鰈 n 218 201 820 76024 D el oi tte C ons ul ti ng G m bH/ D T T , D 黶 s el dorf 215 163 706 47625 ES G G m bH, M 黱 c hen 211 203 800 80026 Arthur D. Li ttl e In ter nat i ona l , In c ., W i es bad en 210 183 372 35027 Bo oz o A l l en amp。nendonk Consultancy + Research GbR, Hamburg F irm 1999 1998 1999 19981 C SC P l oen z k e A G , K i edric h 1251 974 3986 31722 An ders en C ons ul ti ng U nte r neh m ens beratung G m bH, Su l z bac h 1240 804 2401 21273 Mc Ki ns ey 730 650 1420 13004 R ol and B er ger amp。 Ham i l ton 13 A m er i c an Manage m ent S y s tem s 872 14 G em i ni Cons ul ti ng 900 15 Hew i tt A s s oc i ates 880 709 16 DMR Cons ul ti ng 853 700 17 B os ton Cons ul ti ng G r oup 730 655 n/a18 W ats on W y att W or l dw i de 720 672 19 B ai n amp。 Y oung Cons ul ti ng 4 CS C n/a5 Deloi tte Cons ul ti ng 6 K P MG Cons ul ti ng 7 Mc K i ns ey amp。 Partners: Management ist lehr und lernbar ? 1939 Peter Drucker ?The end of economic man“ ? 1947 Foundation of the Travistock Institute 2/7/2022 19 CONSULTING HISTORY (2/2) Brief look into history ? 1949 Robert Wiener ?Cyberics“ ? 1950 Marvin Bower bees CEO of Mc Kinsey and starts with the expansion ? 1951 First DemingAvard for Quality in Japan ? 1954 Foundation of the BDU ? 1954 Peter Drucker: ?The practise of management“ ? 1957 Argyris: ?Personality and Organization“ ? 1959 Herzberg, Mausner, Snyderman: ?The motivation to work“ ? 1960 Mc Gregor: ?The human side of enterprise“, Maslow: ?Motivation and Personality“ ? 1963 Foundation of Boston Consulting Group ? 1965 Foundation of the first two Business Universities in Great Britain 2/7/2022 20 EVOLUTION OF CONSULTING FOCUS 1980 1985 1990 1995 2022 2022 Quality Management Lean Management Reengineering ERP projects Web Technology ECommerce CRM MCommerce Strategy 2/7/2022 21 TYPES OF CONSULTING Different types of management consulting ? Strategy ? Advice and counsel about corporatelevel or businessunit strategies ? Operations Management ? Figuring out how to improve the efficiency or productivity of how a business works ? Human Resources ? Compensation and benefits advice, attracting, motivating, and retaining high quality employees ? Information Technology ? Design, implement, test and rollout new IT or install and operate massive packaged software solutions“. 2/7/2022 22 Worldwide Professional Services Market $billions Source: Dataquest $250 $475 $45 $85 $25 $5 $0 $100 $200 $300 $400 $500 $600 1990 1999 2022 STRATEGY VS. IT CONSULTING 18% annual growth Pure Strategy ITrelated Service 2/7/2022 23 GERMAN CONSULTING MARKET OVERVIEW German Consulting market overview 1998: Management, Personnel and ITConsultants (BDU .) Consulting Companies Total revenues: 18,8 bn. DM (BDU .) 1999: Management, Personnel and IT Consultants (BDU .) Consulting Companies Total revenues: 21,3 bn. DM (BDU .) S t r a t e g y26%P r o c e s s23%IT46%O amp。 Entertainment Resources ? Chemicals ? Energy amp。 High Tech ? Communications ? Electronics amp。 Transportation ? Consumer amp。sseldorf Berlin Wien Z252。 act and invest to build a stronger firm for tomorrow. ? Integrity – Act with openness and honesty. Always. ? Respect for the Individual – Treat each person as we would like to be treated. ? Quality Client Service – Understand and meet client expectations 100 percent of the time. ? Best People – Are highly petent and make