創(chuàng)建基于流程的可靠的組織-文庫吧資料
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【正文】 omas, C. J. and T. Coe, “The Flat Organization: Philosophy and Practice,” British Institute of Management Report, 1991, p. 11. J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 4 Why Organize by Processes? ? Structures influence behavior ? Customers care about “total” ? Processes (not functions) create value ? Interfaces must be managed J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 5 Structures Influence Behavior Systemic Structure Behavior Events J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 6 Structures Influence Behavior ? Organizations need to use processoriented structures and systems ? Examples: 187。Activitybased accounting and budgeting 187。Teambased rewards and incentives 187。D Manuf Sched Eng J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 9 Processes (Not Functions) Create Value (Relations) Low Simple System Complexity Parts Few Many Many Few Relations Moderate High (Relations) (Parts) (Parts) J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 10 Interfaces Must Be Managed J. Chris White (972) 9966749 Building the ProcessBased Organization: Slide 11 Overview of ProcessBased Approach ? Process hierarchy ? Extended model of process management ? Process flowcharts ? Input/Output (I/O) diagrams ? Process tracking database ? Process
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