【正文】 hotel Singapore and The ShangriLa Hotel Singapore decreased by 14% and 9% respectively. ShangriLa’s Rasa Sentosa Resorts Singapore also recorded a decline in revPAR by 15%. With improvement in arrivals and indication of recovery in the economy, these hotels are expected to improve their performances. The Philippines Consolidated revenues decreased marginally by 2%. A part from the fall out from the SARS epidemic, the hotels in the Philippines continue to experience some weakness in demand due to persistence security concerns and an uncertain investment climate. The Group’s hotels in Manila continue to experience rate pressures. How ever the resorts in Mactan which pleted the renovation of its guest rooms buy end of October 2022, registered a revPAR of 30%. The performance of these resorts continues to be strong. Singapore Management Discussion and Analysis ?The consolidated revenue of all the subsidiaries increase by 8% due mainly the contribution from ShangriLa Hotel Kuala Lumpur reflecting the ongoing benefit of its extensive renovation program pleted in May 2022. ?The hotel increased its revPAR by 21% pared to 2022. ?The ShangriLa Hotel Penang also recorded an increase in revPAR by 15% in difficult market, driven by a steady improvement in demand for its newly renovated rooms. ?However, the performance of ShangriLa’s Rasa Sayang Resorts Penang and ShangriLa’s Golden Sand Resorts Penang was adversely affected by the Iraq war which discouraged long haul travel and the outbreak of SARS. Malaysia Management Discussion and Analysis The ShangriLa hotel Bangkok Recorded a decline in revPAR of 17% for the year. However, the hotel experienced a good recovery especially in the last quarter an thereafter which was also facilitated by the pletion of renovation of its main wing guest rooms. Fiji Consolidated revenues of the two hotels increased by 6% in line with an 8% increase in the weighted average revPAR. ShangriLa’s Fijian Resorts Yanuca menced the renovation of its lagoon wing guest rooms in November 2022 which is expected to be pleted in late 2022. Thailand Management Discussion and Analysis The hotel in Jakarta and Yangon continue to suffer on account of the political and economic problems facing Indonesian and Myanmar. Indonesian and Myanmar INFORMATION ACCOMPANYING FINANCIAL STATEMENTS INFORMATION ACCOMPANYING FINANCIAL STATEMENTS Management’s Discussion and Analysis Companies with publicity traded debt and equity securities acquired by the Securities and Exchange Commission to provide a Management’s Discussion and Analysis (MDamp。 Catering and Sales Force Automation System ?New Materials Management System wired and wireless broadband inter Access ?Human Resource System ?Upgrade PointofSale System ?Upgrade the technology infrastructure to maximize revenue potential, improve staff productivity, ?enhance customer relations MANAGEMENT DISCUSSION amp。 Resorts ShangriLa Hotel amp。 Resorts The Kuok Group of Companies established the hotel management pany, ShangriLa Hotels amp。ANNUAL REPORT (Financial Analysis) : ShangriLA Hotels amp。 Resorts HP 5033 Hospitality Management Accounting Presented by Chung Myoung Chu Frederica Monak Siti Soffiyah Yusoff Nurasykin Mohd Salleh BACKGROUND OF SHANGRILA HOTELS AND RESORTS ShangriLa Hotel amp。 Resorts in 1949. Headquarter in Hong Kong more than 23,500 staff over 20,000 rooms suites at 42 hotels ShangriLa Hotels amp。 Resorts ShangriLa were located in…. ShangriLa’s Philosophy, Vision, Mission and Care Values Philosophy ShangriLa hospitality from caring people Vision The first choice for customers, employees, shareholders and business partners Mission Delighting customers each and every time Core Values Respect, Sincerity, Helpfulness, Courtesy, Humility ShangriLa’s Operating Strategies 1 Technical and PreOpening Services 2 Marketing Support 3 Marketing Initiatives and Activities 4 Frequent Flyer Programs 5 Customer Loyalty Program 6 Global Sales Network 7 Central Reservations and Property Management Systems The AwardWinning Hotel Group ? Time (Asia) : Preferred Hotel Chain ? Travel Weekly (UK) : Best Asia Pacific Hotel Group ? Business Traveller (AsiaPacific) : One of the Best Business Hotel Brands in the World ? Business Traveller (AsiaPacific, UK and German Versions) : Best Business Hotel Brands in AsiaPacific ? The Asset (AsiaPacific) : Best Hotel Chain in Asia ? The Guardian and The Observer (UK) : Best Overseas Hotel Group ? Selling Long Haul (UK) :Best Hotel Group in the Far East ? Global Finance (USA) : Best Hotel Chain in AsiaPacific ? Reader’s Digest (Asia) :