【正文】 .......................................................................................................................................... 24 結(jié)束營業(yè) .............................................................................................................................................................................................. 24 收銀注意事項(xiàng) ..................................................................................................................................................................................... 24 9 發(fā)票規(guī)范開具的規(guī)定 ................................................................................................................................................................................. 24 10 購物折扣收銀作業(yè) ................................................................................................................................................................................. 25 11 收銀作業(yè)錯(cuò)誤處理 ................................................................................................................................................................................. 25 收銀錯(cuò)誤發(fā)生的原因 ................................................................................................................................................................... 25 收付發(fā)生錯(cuò)誤時(shí)的處理辦法 ...................................................................................................................................................... 26 12 信用卡的收受程序與規(guī)范 .................................................................................................................................................................... 26 收受信用卡的 程序 ........................................................................................................................................................................ 26 信用卡的收受規(guī)范 ........................................................................................................................................................................ 26 13 收銀工作中對商品的管理 .................................................................................................................................................................... 26 14 鑒別假幣和變造幣的方法 .................................................................................................................................................................... 27 1 形象店顧客服務(wù)總體要求 ............................................................................................................................................................................. 27 2 員工服務(wù)禮儀規(guī)范 .......................................................................................................................................................................................... 28 儀容儀表 ............................................................................................................................................................................................... 28 .................................................................................................................................................................................................... 28 .................................................................................................................................................................................................... 28 .................................................................................................................................................................................................... 28 .................................................................................................................................................................................................... 28 行為規(guī)范 .................................................................................................................................................................................................... 29 .................................................................................................................................................................................................... 29 .................................................................................................................................................................................................... 29 .................................................................................................................................................................................................... 29 .................................................................................................................................................................................................... 30 商務(wù)禮儀 .................................................................................................................................................................................................... 30 ................................................................................................................................................................................................ 30 ................................................................................................................................................................................................ 30 ................................................................................................................................................................................................ 30 .................................................................................................................................................................................................... 30 .........................................................................................................................................