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before sending to customers 3. Baseline audit: check integrity of all baselined Configuration items (CI) 4. Customer survey: Contact with customer to get their evaluation 5. Defect Prevention: Coordinate actions to prevent and reduce defects C. QC activities FPTSoftware Training Materials 8 1. Work product Review ? Project documents: Proposal, PP, SRS, ADD, DDD, TP, TC ? SQA discusses with PL to find the suitable reviewers for WP. ? Based on exit criteria, SQA decides whether WP is passed or not. ? All WPs provided by customer must be reviewed by SQA and project team. FPTSoftware Training Materials 9 Work product Review (cont.) ? Issues: ? Project team reviews Proposal, SRS, ADD, DDD but not informs GL and SQA. ? Technical knowledge and understanding of SQA is poor, cannot review Estimation and DDD ? SQA has difficulty by tracking and review requirements of maintenance projects ? PL not informs SQA to review some products provided by customer FPTSoftware Training Materials 10 2. Final inspection ? Purpose: To guarantee the integrity and quality of the ponents to be released. ? Steps: ? Verify Test report and Successful Test coverage based on TC ? Check defects in DMS: are all defects closed? ? Verify Release Note with products to be delivered, make sure that all released documents are reviewed and check review records, defects. ? SQA decides whether the delivered products need to be installed on a fresh environment or not ? Report problems to GL, SQA Head and VP OPS for decision FPTSoftware Training Materials 11 Final inspection (cont.) ? Issues: ? SQA has difficulty with unplanned releases (. maintenance projects: fix bugs and release immediately). Under time pressure, TC is not updated, so Test result and Successful Test Coverage are not available before release. ? Project team pletes coding just before release, and effort is limited, so that SQA could not test the package again before sending as expected. ? Team not performs Installation test, SQA has not enough effort to verify Installation guide. FPTSoftware Training Materials 12 3. Baseline audit ? Purpose: To assess the pliancy of CM activities in project and verify the integrity of all CIs. ? Steps: ? Check Baseline report created by CC ? Verify the integrity of all baselined CIs. ? Check the version of CIs in CI Register (Fsoft Insight) ? Check CIs in Final and Archive folder: last version of all CIs