【正文】 inutes about some of the things that are important for this and decide which three would be the most important. Here are some ideas to help you. ? Reduction of support staff ? Utilities ? Rent ? Insurance ? Repairs and maintenance ? Fringe benefits ? Advertising ? Supporting cultural events Suggested Answer A: Times are hard. We have to cut operating expenses. I think we should reduce the number of support staff. Our ratio of support staff to production staff is unreasonable. The support staff has outnumbered the production staff. B: I39。t think so. The savings from it don39。s quite important as the membership will mean more professional service and higher reliability. (3) It depends. Other things being equal, discounts are, of course, a plus. (4) Yes, it is important especially when the goods need to be handled properly and to be delivered over long distance. (5) Plane. It is the best choice as speed of delivery is the top concern in this case. 5. Sample Test Part One: Interview Interlocutor39。t want to be in such a dilemma. Secondly, it39。 remendations are useful references. But seeing with your own eyes is also advisable. Part Two: Minipresentation What is important when looking for a delivery pany? ? Delivery cost ? Delivery speed ? Insurance Suggested Answer Three things are important when we look for a delivery pany. The first thing to consider is cost. If the cost is too high, it will reduce our profit margins. It39。s vital. If security cannot be guaranteed in delivery, the goods may arrive late, damaged or even lost. (4) Yes, it39。s big or small. (Probably not. To be on the safe side, I prefer a big pany. ) (2) Yes, it39。 remendations before choosing a delivery pany? (Why?) Suggested Answers (1) It depends. So long as the pany provides good service, it doesn39。s also bad for the morale. (4) Yes, it is, because good layout means effective space utilization and easy picking. (5) Yes, they are. The lower the interest, the less a pany has to pay back to the bank. 4． Sample Test Part One: Interview Interlocutor39。t we too wasteful about our fuels? Taps are unturned off because of neglect. Dripping taps are not fixed in time. A: And airconditioners are on round the clock. I guess we can save a substantial sum if we are careful about energy use. B: To sum up, material cost, technology and fuel are the most important. Followup Questions (1) How important is packaging material for products? (2) Can packaging promote the image of a product? (3) Is there any disadvantage in reducing labour cost? (Why?) (4) Is the layout of a warehouse important? (Why?) (5) Are lowinterest loans important in reducing cost? (Why?) Suggested Answers (1) It39。t think this is a good option. Maybe we can cut the material cost. We have been using imported materials which are very costly. If we use domesticallyproduced materials, we can save half the money. A: That could be an option with the ever improvement of homemade materials. I39。s too small, it can39。s too big, the space isn39。s Questions (1) Do you think it pays to invest in hightech? (Why?) (2) Why is cutting production cost important? (3) Is it a good idea to use mass production? (Why?) (4) How important is reducing inventory? Suggested Answers (1) Yes, I think so. It may cost much at first, but it pays in the long run with improved product quantity and quality. (2) Because, by cutting cost, a pany is able to offer more petitive prices and to have better chances of survival. (3) Yes, it is. With equipment like assembly lines, both productivity and efficiency can be raised. (4) It39。s important to decide the objectives. Is your magazine mainly to inform, to instruct, to influence, to inspire, to offer room for discussion or all of the above? Be certain about this before you begin. Second, be clear about the types of readers you are aiming at. Is it for all the staff or just the management? Different readers have different expectations. Third, select the contents. The contents should match the objectives and the readership you have set. Part Three: Collaborative Task and Discussion Your pany wants to improve munication within the pany. Talk together for about 2 minutes about some of the channels to use and decide which two would be the most useful. Here are some pictures to help you. Suggested Answer A: Among the various channels of munication, I think regular staff meetings are important. They are formal and official ways of keeping staff updated on developments and changes. B: You are right. Important policies, decisions and achievements can be conveyed timely to the staff. They also offer a great chance to instill pany culture. A wellprepared meeting, an inspiring speech goes a long way to better understanding and shaping attitudes. Besides we can use pany intra too. The staff can read information and send messages any time they like. A: By using intra, the staff can also get involved in decisionmaking process by giving feedback to important policies. When given in written form, it is calmer and thought through. B: And one feels more free to express one39。s Questions (1) What would you like to read in a pany newsletter? (2) What is the advantage of facetoface munication?interpersonal (3) Is it important for staff to hand in regular work reports to their supervisors? (Why ?) (4) How can a pany keep its staff informed? Suggested Answers (1) Company news and staff39。t agree with you more. A wellinformed team will be more productive and creative. B: To sum up, patible personalities, team briefing and sharing of information are the most important elements of a good team. Followup Questions (1) Do you thi