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erve the core business ? Create new opportunities for the staff ? Maintain service stability during the Utilities anizational change and uncertainty ? Dedicated people with service culture, motivated and rewarded to achieve business objectives ? Longer term focus on performance and service level achievements 6 Keys to Success ? Desire and Climate for change ? Ability to sell concept (Shareholder, Board) ? Effective change management ? Agreement with the Unions ? Wellplanned and executed process ? Strong Partner 7 Accenture Business Services ? Building/Office Services ? Disbursements ? Purchasing ? Financial Systems ? IT Infrastructure ? Application Development ? Business Support ? Human Resources ? Customer Services 8 Supply Chain Services ? Comprehensive petitive bid process ? Leverage through large volume spend and multiple customers ? Purchasing research and market information ? Contract Administration training ? Purchasing pr