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Behavioral Interviewing Management Development Program Presented By : p. 2 Rev. 1/1/01Behavioral Interviewing Outline I. Introduction A. United Behavioral Health/Presenter B. Topic II. Preparing for the Interview III. Conducting the Interview A. Opening the interview B. Gathering information C. Giving information D. Closing the interview E. Evaluating the applicant IV. Case Studies V. Closing A. Questions B. Evaluations : p. 3 Rev. 1/1/01Rev. // Interviewer Preparation ? Review the job description. ? Review the job requirements and specifications. ? Review candidate’s application and/or resume. : p. 4 Rev. 1/1/01Components of the Interview Rev. // ? Opening ? Information gathering ? Information giving ? Closing ? Evaluating : p. 5 Rev. 1/1/01Opening the Interview ? Wele the applicant with a smile and a handshake. ? Introduce yourself and any cointerviewers. ? Describe the agenda. CAUTION: Beware of premature judgment during the interview. : p. 6 Rev. 1/1/01Gathering Information ? Education ? Experience ? Acplishments ? Skills ? Work styles : p. 7 Rev. 1/1/01Behavioral Interview Questions Work experience ? Describe your current responsibilities/duties. ? How do you spend an average day? ? What’s been your primary acplishment? ? What has been your greatest challenge? ? Describe what you enjoy most/least about your current job. Qualifications other than work experience ? What in your background qualifies you for this job? ? If hired, how could you contribute immediately? ? If your boss was asked to describe you, what would he/she say? Strengths amp。 Weaknesses ? What strengths will you bring to the position? ? How would you describe your weaknesses? ? What are you doing to improve? Motivation ? What do you look for in a job? ? What do you want to be doing in 5 years? ? Describe the work environment that would allow you to be successful in your job. ? Who was the best/worst boss you had? Why? Stability ? Why do you want to change jobs? ? Why did you leave the one before this? Resourcefulness ? Tell me about a difficult problem you solved at work. ? How do you deal with disappointment and work stress? ? How do you deal with conflicts on the job? Working with others ? What is your definition of teamwork? ? What have you contributed to team activities? ? What’s your experience in working with a team? ? What did you like best/least about it? ? How do you react when you get negative feedback? : p. 8 Rev. 1/1/01 S U B J E C T L A W F U