提升it對企業(yè)的價值(參考版)
2025-01-09 02:18本頁面
【正文】 業(yè)務(wù) 流程的 設(shè)計 /改 進 /控制 商 業(yè) 模式 創(chuàng) 新 項目管理技能u知識管理與學習型組織 決策方法與流程u業(yè)務(wù)流程的設(shè)計 /改進 /控制 領(lǐng)導和推動商業(yè)變革的能力u業(yè)務(wù)分析 / 決策方法， 業(yè)務(wù)績效管理 知識管理促進學習型組織的建立知識管理CIO和 IT部門的新技能u商業(yè)模式創(chuàng)新s hand..T3 = Pizza in oven..T4 = Pizza out of oven..T5 = Box sealed..T6 = Customer opens door....(T = Time)YDept./PersonStep/TimeCustomer DeliveryPersonCashier CookBakeDeliverTakesOrderMakesPizzaBakesPizzaBoxesPizzaLocateson MapKnows where address isNDeliversPizzaReceivesPizzaGot PizzaOrderNeeds hot and fastPizzaPF2PF3PFH4Q1Q2PFH1PFH5Calls inOrder4. 知識管理u對非數(shù)據(jù)型信息的管理和利用u知識管理s Pizza Delivery ProcessDelivered Pizza in a Box Person Ordering Pizza Speedy delivery (Q1)。對誤差根本原因的分析和解決導致永久性的誤差減少對流程能力的提高，更有效地滿足客戶需要六西格瑪管理的 DMAIC方法論ImproveAnalyzeMeasureDefineControl定義問題 / 機會Define Opportunities What is important to the customer?衡量目前的績效表現(xiàn)Measure Performance What is our current performance?分析原因Analyze Opportunities What causes variations from the target?改進績效Improve Performance What solutions will improve the performance?控制 / 維持績效Control Performance What controls are needed to keep the performance?通 過 流程改 進 來 改善 業(yè)務(wù) 指 標Produce or Service OutputCritical Customer RequirementDefects: Service unacceptable to customerB AAn objective of six sigma is to reduce variation and move product or
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