【正文】 Good evening,sir and to have kept you can I put your luggage? G:Just is for you. A:No, don’t accept tips in our hotel.. Thank you all the there anything else I can do for you,madam. G:We want to have our breakfast in our room should we order that? A:This is your door knob menu. Just check the items you would like for breakfast. Mark down the time,hang it outside your door before you go to 38 bed tonight. Our hotel has very good room service. G:I hope we can get up on time. A:Don’t worry, have morning call may tell the operator your room number and your time. G: Thank you for your help. A: If you don’t want to be disturbed,just place this “please do not disturb”sign outside your else? G: want to send a fax to my friend. A:There is a business center in the may send the fax there. G:That’s very kind of you. A: Good night. G： Good night. D． Facility problems Attendant： Housekeeping． May I e in? Ｇ uest： Sure． Come in. A: Did yo。 三、情景對(duì)話 Conversation to clean the room Attendant:(Knocking at the door or prssing the door bell three times) Housekeeping .May I e in? Guest:Come in,please. A:Good afternoon, am sorry to disturb I clean the room now? G:Yes,please. A:Thanks a lot. service Attendant:Turndown I e in? 37 A: Good Mrs are you this evening? Guest:Fine,thank you,and you? A:I’m fine, you,. G:We are waiting for our friends will go to have dinner you e later? A:All right,’ll e else I can do for you ,madam? G: about tidying up a bit in the ’ve just showered and it’s quite a mess. A。 19. There are several kinds of drinks in the help yourself to cost of the drinks you’ve had will be added to your account. 冰箱里有飲料，請(qǐng)隨便用，用后統(tǒng)一結(jié)帳。 36 hotel has very good room service. 我們酒店的送餐服務(wù)非常優(yōu)良。 am sorry,but we don’t have the special equipment necessary. 抱歉，我們沒有所需的特別設(shè)備。 12. I’ll send for an electrician(doctor? )for you. 我給你請(qǐng)電工（大夫?） repairman will e and check it right away. 修理工馬上會(huì)來檢查。 you like express service or normal service? 您要快洗服務(wù)還是普洗服務(wù)？ ’d better check you laundry. 您最好查看一下洗好的衣服。 Housekeeping, may I e in? 客房服務(wù)員，我可以進(jìn)來嗎？ When would you like me to clean your room, sir? 您要我什么時(shí)間來為您整理房間，先生？ May I clean your room now? 我現(xiàn)在可以為您整理房間嗎？ Leave you laundry in the laundry bag. 請(qǐng)把要洗的東西放在洗衣袋中。 客：好的，我希望完成。 30 員： 共有幾頁？ 客：大約 20 頁。我們有很多設(shè)施為商務(wù)客人提供秘書服務(wù)。我能為您服務(wù)嗎？ 客人：早上好，我是 3904 房的哈瑞 客：謝謝，再見， 員：再見。 客：你們這兒什么時(shí)間關(guān)門？ 員：我們這個(gè)行李寄存處營業(yè)到晚上 9 點(diǎn)。 員：在您的行李中有沒有貴重或易碎物品呢？ 客：沒有。 C 寄存行李 客人：我想把這些東西存放在您這兒。請(qǐng)稍等一下，行李員會(huì)帶您去您的房間的。 29 客：用信用卡。您預(yù)訂的是一個(gè)套間，共 3 個(gè)晚上，請(qǐng)?zhí)钜幌碌怯泦?，好嗎? 客：好的，謝謝。 員：請(qǐng)問您預(yù)訂了嗎？布朗先生？ 客：是的。 員：當(dāng)然可以，先生，請(qǐng)問您的姓名？ 客：喬治 B，登記入住 職員：下午好 ，歡迎光臨開元名都大酒店。 員：別客氣。您定了一個(gè)套間，從 10 月15 日至 17 日，共三晚，您的電話號(hào)碼是 003313212345。布朗。您的房間已經(jīng)定好了，您需要早餐嗎？ 客：當(dāng)然。 員：好的，先生。 客：一個(gè)套間。 New Century Grand Hotel, Reservation Desk. Can I help you? Guest: I an calling from Paris. I’d like to reserve a room in your hotel. R: What kind or room would you like, sir . We have single rooms, double rooms, suites etc, G:A suite, please! 25 R: Which date would that be ? G: From October 15th,and for three nights R: Ok, sir. Could you hold the line, please? I’ll check our room availability for those days.? Thank you for waiting, sir .your room is confirmed. Would you like breakfast? G: Yes, of course. R: Can you give me your name please, sir. G: Gee Brown R: Mr. Brown. May I have your phone number please? G: Yes ,the number is 00313212345 R: What time do you expert to arrive. Mr. Brown? G: Oh, around 6 . I Suppose R :Mr., Brown. I’d like to confirm your reservation. A suite room for three nights from October 15th to 17th,the phone number I right? G: Yes ,thank you R: You are wele. We look forward to serving you. B. Registration Clerk: Good afternoon. Wele to the New Century Grand Hotel .May I help you ,sir? Guest: Yes, I’d like to checkin, please. C: Certainly ,sir. May I have your name ,please? 26 G: Yes , it’s Gee Brown. C: Do you have a reservation with us, Mr. Brown? G: Yes. C: Just a moment , please. I’ll check our reservation record? thank you for waiting, Mr. .Brown. Your reservation is for a suite for three nights . Could you fill out the registrations card , please? G: Ok, Thank you. C: How would you like to make payment, Mr. .Brown? G: By credit card. C: May I take a print of the card ,please? Thank you ,Mr. . Brown. Your room is 3706 on the 37 floor . Just a moment please. A bellboy will show you to your room . I hope you will enjoy your stay. C. Depositing bags Guest: I’d like to leave these with you. Bellman: Certainly, sir. How many pieces? G: Five in all. B :Is there anything valuable or breakable in your bags? G: No, B: Thank you. G: When dose the cloakroom close? B: The cloakroom is open until . Here are the name tags. G: Thank you , goodbye. 27 B: Goodbye, D. Business Center Clerk : Good morning . Business Center , May I help you? Guest : Good morning . This is Henry Bellow calling from Room you mind giving me some information on your services? C: Certainly , Mr. ,Bellow. We have a lot of facilities to offer secretary service for our business guest, G: I have some documents to be typed at the moment and I hope they will be ready before 3:. C: How many pages are they in all? G: It will be about 20 pages. C: Well, it’s rather a tough job , but we’ll try our best ,Mr. Bellow. G: Good ,I’d really appreciate it if it could be arranged, A,預(yù)訂客房 預(yù)訂員：您好！開元名都大酒店，預(yù)訂處，我能為您服務(wù)嗎？ 客人：我從巴黎打電話過來，想在你們酒店訂一個(gè)房間。 there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？ pay at the Cashier’s Desk over there. 請(qǐng)去那邊帳臺(tái)付款。 ’d better request a morning call. 您最好要求叫醒服務(wù)。 ,we have no domestic collect call service. You have to pay for the call yourself.