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Services ? BPO 3 Sept. 2022 Confidential Chart 3 Sept. 2022 Confidential Chart 3. Create and pursue a unique advantage 2. Resegment the market to create a niche 4. Exploit unique advantage industrywide 1. Do more and better of the same 3 Sept. 2022 Confidential Chart Text Text Text Text Text 3 Sept. 2022 Confidential Chart Text Text Text 3 Sept. 2022 Confidential Chart Text Text Text Text Text Text 3 Sept. 2022 Confidential Chart Text Text 3 Sept. 2022 Confidential Chart Appraise performance and prospects Develop strategy Redesign pivotal jobs Design the skill building process Assess change readiness Top down action programs Bottom up action programs 1 2 4 5 6 7 8 3 3 Sept. 2022 Confidential Chart Benefit Price Competitive disadvantage Competitive advantage 3 Sept. 2022 Confidential Chart Restructuring framework 1 5 4 3 2 3 Sept. 2022 Confidential Chart Business Strategy Manufacturing Strategy Configuration Systems Research Focus Labor Policy Product Design Make vs. Buy Organization Process Design Chart Delta P Vision and Leadership Organizational Infrastructure Performance Measurement People Development Communications Problem Solving Process ? Client managers (particularly middle management) have skill to lead program implementation ? Change in actual behavior ? Action plans sufficient to achieve goals ? Agreement on objectives by line management ? Management of high involvement process ? Implementation or near implementation of required structure and systems ? Flow of 2way munications ? People’ s understanding, belief and contribution to act on vision and action plans ? Accurate measurement of action and results ? Clear accountabilities ? Early wins Visible demonstration of new vision and values by client leadership 3 Sept. 2022 Confidential Chart Change vision Chief Executive Leadership groups Down the line External constitution Commitment Conviction Courage Capabi