【正文】 Fedex聯(lián)邦快遞，如果要操作到付的話：要身份證復(fù)印件、保函、客戶往來(lái)郵件（郵件里要說(shuō)明他同意用此賬號(hào)到付）3. 如果是給意大利客戶寄樣，客戶的地址格式一般是：街道名稱(chēng)門(mén)牌號(hào)郵編城市國(guó)家比如學(xué)校都靈理工的地址就是, Corso Duca degli Abruzzi, 24, 10129 Torino，ItalyCorso Duca degli Abruzzi 即是街道名稱(chēng)24 是門(mén)牌號(hào)10129 ，Torino ， Italy 郵編，城市，國(guó)家如果有收件人的名字，那就寫(xiě)到最后面SPA或者SRL 表示公司的意思4. 如果是給巴西客戶寄樣，客戶的地址都是葡萄牙語(yǔ)：Lda或者Ltda 表示公司的意思Rua 表示街道Do sul 表示巴西地區(qū)或者市89214710 表示郵政編碼SC 地址最后的一般都寫(xiě)的是巴西州名的縮寫(xiě)。7. 快遞時(shí)間：意大利 EMS 一般需要35天；巴西 DHL 一般需要45天幾個(gè)IF1. 如果是給巴西客戶寄樣：必須讓客戶提供稅號(hào)（公司稅號(hào)CNPJ，如果是寄個(gè)人的話就提供稅卡號(hào)CPF）和郵編CEP2. 如果客戶有到付帳號(hào)的，需要先核對(duì)帳號(hào)是否有效，資料是否完整。發(fā)票上必須注明：The goods are samples only without any mercial value，方便客戶順利取貨。（如DHL、Fedex）4. 在寄樣的數(shù)量選擇上，可以考慮同等寄樣費(fèi)用下，增加寄樣數(shù)量。裝樣品的箱子要硬朗平穩(wěn)無(wú)破損切密封完整。2. 然后樣品的處理：每個(gè)樣品必須標(biāo)注小標(biāo)簽，寫(xiě)上規(guī)格型號(hào)方便客戶辨認(rèn)。Dear Mr./Ms XXRe 06RF33202, original documents have sent to you by TNT on Nov 20, 2006. Now have you received documents and picked up the cargos? If any problems, please contact us, we will solve for you.Best Regards,QueentyDear Mr/Ms,Re invoice NoXXX, pls let us know if you have arranged payment, If you have paid, please inform us the payment date and fax us the payment notice so that we can check from our bank. I am appreciated for your early reply. Thank you and best regards,Queenty：Dear sirWe have got your order of XXX. But it seems that the order is still unpaid. If there’s anything could help with the price, etc., please feel free to contact me. After the payment is confrrned i will process the order and ship it out as soon as possible .Thanks and Best Regards！Queenty：Dear sirYour payment for item XXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an notifying you of the tracking number. If you have any other questions please feel free to let me know .Thanks and Best Regards！Queenty：Dear sirThe item XXX you ordered has already been shipped out and the tracking number is shipping eta tue is as follows: will get it for your support!Thanks and Best Regards！Queenty：Dear sirI am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you I guarantee that i will give you more discounts to make this upcent time you buy from us. Thanks for your understandingThanks and Best Regards！Queenty12. 郵件回復(fù)常用語(yǔ)therefor we always put the quality as the first consideration 因此我們總是把質(zhì)量放在第一位的 would it too much to ask you to respond my question by tomorrow? 可以請(qǐng)你在明天以前回復(fù)嗎 the price we give is almost reach our bottom line 我們所給的價(jià)錢(qián)已經(jīng)接近我們的底線了 the validity of the quotation is about the 10days 報(bào)價(jià)的有效期大概是十天左右 moreover we keep the price close to the costs of the production. 再說(shuō)，我們的價(jià)格已經(jīng)接近生產(chǎn)費(fèi)用的邊緣 will you kindly tell the quantity you require so as to unable us to sort out the offers? 為了方便我們報(bào)價(jià)，你能告知數(shù)量嗎， you should take the quality into consideration 你必須考慮到質(zhì)量問(wèn)題 we may reconsider our offer if your order is big enough 如果你們數(shù)量足夠大的話，我們可以重新考慮價(jià)格 i ’d like to tell you what i think about that 我想告訴你一些我的想法 but consider the quality ,our price is quite reasonable. 但是考慮到質(zhì)量，我們的報(bào)價(jià)是很合理的 一些實(shí)用英語(yǔ)系列： 收到來(lái)信： i have just received your kind letter. i was very happy/glad/delighted/pleased to receive your letter yesterday morning. your kind letter of saturday arrived this morining 久未通信： pls pardon me long in writing to you i must apologize for not having written to you previously 未及時(shí)回信i apologize for the delay in my reply i apologize for being a day late with the delay reply to you having lost your last ,i have not been able to reply sooner 久無(wú)音信： i have not heard a word you for a long time there has been no news from you for ages As i have not heard of you for long,i feel anxious 表示歉意難過(guò)： pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情 i have deeply grieved to hear the death of your father i was most distress to learn from your letter of the illness of your father 13. 各種問(wèn)題該怎樣回復(fù)當(dāng)訂單已完成時(shí)：Dear sirI am very happy that you have received the order. Thanks for your support. I hope that you will satisfied with the items and look forward to doing more business with you in future.Thanks and Best Regards！Queenty當(dāng)貨物已斷貨時(shí)：Dear sirWe are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again.? I would like to remend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXX If there’s anything loan help with, ple