【正文】 s “ ”7 The pany delivers............................................ to homes in the area of the stores.8 Example of special offer: ......................................................... for half normal price.9 Difhcult to ensure that........................................... are adequate to cope with demand.10 Success of sales strategy is due to planning and the fact thatis not centralised.11 Williams is now concentrating on selling .12 Williams is planning to extend of stores.PART TWO Questions 1322? You will hear five people talking about a mistake they made at work, and abouthow they responded afterwards.? For each extract there are two tasks. For Task One, choose the mistake that each person made, from the List AH. For Task Two, choose the way in which theyresponded afterwards from the list AH.? After you have listened once, replay the recording.Task One What mistake did they make?? For questions 1317, match the extracts with the mistake that each person says they made, listed AH.? For each extract, choose the mistake that the person made.? Write one letter (AH) next to the number of the extract.13 A I forgot to include some costs.B I didn?t calculate the cash flow.14 C I miscalculated a time schedule.D I appointed the wrong person.15 E I gave outofdate information.16 F I didn?t check someone else?s work adequately.G I plained through inappropriate channels.17 H I didn?t allow for a rise in the inflation rate.Task Two How did they respond?? For questions 1822, match the extracts with how each speaker says they responded afterwards, listed AH.? For each extract, choose the response.? Write one letter (AH) next to the number of the extract.1819202122PART THREE Questions 2330A by having my work checked by someone elseB by being less impulsive lC by accepting that I was responsible for othersD by setting timetables for projectsE by setting up regular meetingsF by resigning from the panyG by introducing a regular written updateH by arranging to change jobs within the pany? You will hear a discussion between two managers, Jane and Oliver, about recent changes within the pany where they work.? For each question (2330), mark one letter (A, B or C) for the correct answer.? After you have listened once, replay the recording.23 Jane says the changes are being introduced in response toA a decrease in sales.B the threat of a takeover. ?C the level of staff turnover.24 Jane says the ideas for the changesA were initiated by the leadership group.B resulted from the expansion of the team system.C were developed in conjunction with a firm of management consultants.25 Referring to the skills audit, what problem does she mention?A Its findings were not acted upon.B It included too many details.C Its results were inaccurate.26 What criticism of the new divisional targets does she make?A They focus exclusively on product sales.B They are too high for her department.C They ignore seasonal fluctuations.27 She says the suggestions scheme would be better if suggestions wereA financially rewarded.B more widely publicised.C encouraged from temporary staff.28 Who does she say performance reviews should take into account?A suppliersB petitorsC customers29 She expects the new training programmes to be popular because theyA provide a wider choice of topics.B involve a greater use of technology.C have more flexible timetables.30 She believes that, within a year, the various changes will beA fully integrated into pany practice.B subject to a review process.C adopted by petitors.That is the end of the Listening test. You now have ten minutes to transfer your answers to your Answer Sheet.SPEAKING 14minutes SAMPLE SPEAKING TASKS PART ONEIn this part, the interlocutor asks questions to each of the candidates in turn. You haveto give information about yourself and express personal opinions.PART TWOIn this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute.You have one minute to prepare your ideas.A Customer service: the importance of providing an effective aftersales service for customersB Purchasing: the importance of maintaining personal contact with potential suppliersC Recruitment: how to ensure that the advertising of job vacancies is effectivePART THREEIn this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic.For two candidatesReducing Staff TurnoverYou work for the branch of your pany that has been identified as having the lowest turnover of staff. You have been asked to suggest ways in which staff turnover could be reduced in the other branches.Discuss and decide together:? what the reasons for high staff turnover in a pany might be? what effect high staff turnover might have on future methods of selecting staff.For three candidatesReducing Staff TurnoverYou work for the branch of your pany that has been identified as having the lowest turnover of staff. You have been asked to suggest ways in which staff turnover could be reduced in the other branches.Discuss and decide together:? what the reasons for high staff turnover in a pany might be? what effect high staff turnover might have on future methods of selecting staff? what procedures concerning staff induction and training might need to be introduced.Followon questions? How can employees be affected by a high turnover of staff in their department?(Why?)? Do you