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Delta Airlines DHL Worldwide Express Federal Express General Motors US Department of Defense US Department of Labor US National Security Agency US Department of Veteran Affairs US General Accountability Office US Office of Personnel Management NASA The Value Hierarchy Paradigm Shift ROI Delivery on the Value Promise The promise is in the way we determine training needs Moving from input (activity) to output (results) based training A Quick Diagnostic Question – we develop and implement training that Absolutely Un True= 1 。T BristolMyers Squibb British Tele Caremark Comcast Coors Brewing Co. Deloitte amp。 ? ROI used as basis for continued improvement of training function。 ? Also use other metrics – sales。Measuring ROI of Training “Not everything that can be counted counts, and not everything that counts can be counted” Albert Einstein Best Practice in Terms of ROI ? Training magazine’s 2022 top 100 panies found that linking training to specific business