杰克威爾遜--領導力(參考版)
2024-10-19 11:50本頁面
【正文】 s time for another stretch. How Six Sigma Works Measure : Identify the key internal process that influences CTQs and measure the defects generated relative to identified CTQs. Analyze : The objective of this phase is to start to understand why defects are generated. Improve : Here the objective is to confirm the key variables and then quantify the effect of these variables on the CTQs, identify the maximum acceptable ranges of the key variables, make certain the measurement systems are capable of measuring the variation in the key variables, and modify the process to stay within the acceptable ranges. Control : The objective of this final phase is to ensure that the modified process now enables the key variables to stay within the maximum acceptable ranges using tools such as statistical process control (SPC) or simple checklists. Measuring Progress GE has designed five corporate measures to help a business track progress in the six sigma program : Customer Satisfaction : Each business performs customer surveys, asking customers to grade GE and the bestincategory on criticaltoquality issues. The grade is a fivepoint scale, where 5 is the best and
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