管理學(xué)課件ch02(參考版)
2024-09-02 16:08本頁(yè)面
【正文】 2020 Prentice Hall, Inc. All rights reserved. 2–45 Stakeholder Relationships ? Stakeholders ?Any constituencies in the anization’s external environment that are affected by the anization’s decisions and actions ? Why Manage Stakeholder Relationships? ?It can lead to improved anizational performance. ?It’s the “right” thing to do given the interdependence of the anization and its external stakeholders. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–43 Defining the External Environment ? External Environment ?The forces and institutions outside the anization that potentially can affect the anization’s performance. ? Components of the External Environment ?Specific environment: external forces that have a direct and immediate impact on the anization. ?General environment: broad economic, sociocultural, political/legal, demographic, technological, and global conditions that may affect the anization. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–41 Spirituality and Organizational Culture ?Workplace Spirituality ?The recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of munity. ?Characteristics of a Spiritual Organization ?Strong sense of purpose ?Focus on individual development ?Trust and openness ?Employee empowerment ?Toleration of employees’ expression Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–39 Organization Culture Issues ? Creating an Ethical Culture ?High in risk tolerance ?Low to moderate aggressiveness ?Focus on means as well as outes ? Creating an Innovative Culture ?Challenge and involvement ?Freedom ?Trust and openness ?Idea time ?Playfulness/humor ?Conflict resolution ?Debates ?Risktaking Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–37 How Employees Learn Culture ? Stories ? Narratives of significant events or actions of people that convey the spirit of the anization ? Rituals ? Repetitive sequences of activities that express and reinforce the values of the anization ? Material Symbols ? Physical assets distinguishing the anization ? Language ? Acronyms and jargon of terms, phrases, and word meanings specific to an anization Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–35 Benefits of a Strong Culture ? Creates a stronger employee mitment to the anization. ? Aids in the recruitment and socialization of new employees. ? Fosters higher anizational performance by instilling and promoting employee initiative. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–33 The Organization’s Culture ? Organizational Culture ?A system of shared meanings and mon beliefs held by anizational members that determines, in a large degree, how they act towards each other. ?“The way we do things around here.” ?Values, symbols, rituals, myths, and practices ?Implications: ?Culture is a perception. ?Culture is shared. ?Culture is descriptive. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–31 The Manager: Omnipotent or Symbolic? ? Omnipotent View of Management ?Managers are directly responsible for an anization’s success or failure. ?The quality of the anization is determined by the quality of its managers. ?Managers are held most accountable for an anization’s performance yet it is difficult to attribute good or poor performance directly to their influence on the anization. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–29 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Current Organizational Issues Facing Managers (cont’d) ? Define workplace spirituality. ? Explain why workplace spirituality seems to be an important concern. ? Describe the characteristics of a spiritual anization. ? Discuss the criticisms of spirituality. ?The Environment ? Define the external environment an specific and general environment. ? Describe the ponents of the specific environment. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–27 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study
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