organizationaldesignanalysis(ppt22)-經(jīng)營管理(參考版)
2024-08-20 14:58本頁面
【正文】 Deliv ery Internal Infrastructure 。 Management Marketing, Sales, amp。 Delivery Competency Organizational infrastructure has the capability to deliver on what is sold to the customer Operational excellence is the best in the industry and is consistent for every product and service Deep technology, functional and product/service expertise Process execution is the best in the industry “We did what we said we could do” Ability to provide full support of the products/services for the customer customer service is the number one priority Ability to prioritize, problemsolve, and multitask Superior vendor management Ability to manage high stress and crisis’s ?Share responsibility ?Triage mentality ?Quick responsiveness ?Customer sensitivity ?Dedication to customer (and the product) ?Empathy to the customers pain ?Work within a constrained period of time ?Expectation management – what’s sold and what we can do – need to constantly tweak expectations both externally and internally Able to municate with people working on a particular product/service Overall business skills such as business case development, writing, presentation, project management and negotiation Matrix management – internal, external, suppliers, customers Innovation Knowledge management and sharing capabilities Speed to market Creative and strategic thinking Oriented towards value proposition from an internal and external perspective Adaptable Ability to view and measure the anization as a portfolio Ability to give and receive constructive feedback Ability to absorb and adapt to critical change (. in the market) Willingness to accept failure Ability to think outofthebox Willing to share challenges and risk throughout the anization Technology focused and skilled Ability to manage and assess risk Industry knowledge Market creators Market intelligence Product Development amp。 Drive ProblemSolving Internal Navigation Motivation amp。 Presentment Customers Forever Services Financial Account Processing Customer Relationship Management Origins / BPO Trust amp。 Manage Organization amp。 Delivery Competency 7 Organizational Competencies Skill Action Required Priority What anizational petencies are essential for marketing?
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