【正文】
1995 Corel Corp. 生產(chǎn)與作業(yè)管理 (Production and Operation Management) W. Edwards Deming ? Born 1900。 died 1915 ? Known as ‘ father of scientific management’ ? In 1881, as chief engineer for Midvale Steel, studied how tasks were done – Began first motion time studies ? Created efficiency principles 生產(chǎn)與作業(yè)管理 (Production and Operation Management) Frank Lillian Gilbreth ? Frank (18681924)。 1995 Corel Corp. 生產(chǎn)與作業(yè)管理 (Production and Operation Management) 功能 商業(yè)銀行 Operations Finance/ Accounting Marketing Check Clearing Teller Scheduling Transactions Processing Security Commercial Bank 169。例如航空公司、餐館等的生產(chǎn)活動(dòng),都是提供一種較特殊的、無形的服務(wù)等活動(dòng)。更具體的說〝凡依經(jīng)濟(jì)原則有效運(yùn)用設(shè)備,原物料及人力,於一定期間內(nèi)製造所需要產(chǎn)品的數(shù)量與品質(zhì)的各種活動(dòng)。 ? 廣義的生產(chǎn)定義: – 泛指財(cái)貨與服務(wù)的創(chuàng)造 (Creation)或價(jià)值增加(valueadded)的活動(dòng)。因此,這一類的生產(chǎn)活動(dòng)就被稱為〝作業(yè)管理〞。 19841994 T/Maker Co. 生產(chǎn)與作業(yè)管理 (Production and Operation Management) 功能 航空公司 Operations Finance/ Accounting Marketing Ground Support Flight Operations Facility Maintenance Catering Airline 生產(chǎn)與作業(yè)管理 (Production and Operation Management) 功能 製造業(yè) Operations Finance/ Accounting Marketing Production Control Manufacturing Quality Control Purchasing Manufacturing 生產(chǎn)與作業(yè)管理 (Production and Operation Management) 生產(chǎn)與許多支援性功能之交互影響 生產(chǎn)與作業(yè)管理 (Production and Operation Management) 生產(chǎn)系統(tǒng)的投入產(chǎn)出轉(zhuǎn)換過程 附加價(jià)值 投入的成本與產(chǎn)出的價(jià)值或價(jià)格之間的差異 經(jīng)濟(jì)系統(tǒng)的投入產(chǎn)出轉(zhuǎn)換約增加 %的產(chǎn)出 (資金約佔(zhàn) %的 38%,人力約佔(zhàn)%的 10%,管