五星級酒店前臺收銀標準工作程序-wenkub.com
2025-07-11 21:16 本頁面
【正文】 Initiate to greet guest to show our courtesy and sincerity to be ready to serve guest at each and every time.禮貌地，真摯地問候客人表現(xiàn)出我們隨時準備為客人提供優(yōu)質(zhì)服務(wù)To get accurate guest information and it can help us to provide precise service.知道了客人的準確信息以便提供準確的服務(wù).Save cost care about hotel expense.為酒店控制成本與花費.Avoid any late charge after guest departure, use our politely manner to show our courtesy and respect to guest. Demonstrate our honesty on guest.避免客人走后產(chǎn)生一些漏帳錯 人的真誠.PREPARED BY: APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 2 ( Page 2 of 5 )TASK: Check out guest with deposit refund 結(jié)帳時退還押金EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY out bill folio 打印帳單。14. Ask bellboy to assist guest to get a transportation讓行李生幫客人叫車15. Bid Farewell 歡送客人16. File all materials.整理資料For example you can ask the guest by saying: “Do you need to book a room for your next visit?” “請問您需要我們幫您預(yù)訂下次入住的房間嗎？”“This way please.”“您這邊請。 如登記單簽名與信用卡簽名樣式不符，請客人再簽和登記單相同的簽名。入住時所壓信用卡授權(quán)根據(jù)相應(yīng)步驟取消。 never make decision instead of guest.尊重客人，不要替客人做決定PREPARED BY:APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 3 of 5 )TASK: Check out guest with credit card 結(jié)帳時使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY9. Ask guest to sign in the credit card slip and settle it into system.結(jié)賬If yes, check if approval amount of credit card is enough amounts to cover guest consumption. If not, refer to EDC machine, use authorization function to get approval amount. If yes, refer to EDC machine to use OFFLINE function to settle bill with approval.如使用同一信用卡，檢查授權(quán)是否足夠。Print out guest folio for guest review by saying:Mr./Ms. Here is your bill folio, would you please check it?打印出帳單讓客人檢查: XX先生這是您的帳單請過目.”Sincerity to be rea
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