洲際酒店集團(tuán)入職培訓(xùn)手冊(cè)-wenkub.com
2025-06-26 04:04 本頁面
【正文】 ，同事正在用機(jī)器在樓梯上打蠟。7. 深夜，當(dāng)同事走出大門時(shí)，客人下了出租車。3. 同事是餐廳的女服務(wù)員，一位客人走進(jìn)餐廳用早餐。 You are wele! 沒關(guān)系! 171。 Good morning, sir/ma’am! 早上好，先生/女士！171。 KEEP SMILING All the Time! 永遠(yuǎn)保持微笑！Use MR./MS. XXX用“x先生/x女士”稱呼171。由于衛(wèi)生及安全的原因，建議廚房、管事及餐飲服務(wù)的員工不佩戴多余首飾。 Jewelry首飾： Personal jewelry must not be worn on the uniform. Earrings are to be studs only. A simple wedding ring and a watch are permitted. Suggesting not wearing other rings and bracelets for kitchen, Stewarding and Food amp。 Hygiene/個(gè)人衛(wèi)生: Employees should ensure they do not have bad breath and body odour by brushing their teeth regularly and taking daily showers. 員工應(yīng)經(jīng)常刷牙洗澡以確保無口臭及體味。發(fā)型應(yīng)體現(xiàn)專業(yè)及商務(wù)的形象。我們所服務(wù)的客人會(huì)觀察我們的一舉一動(dòng)，因此我們必須始終全力以赴并遵守以下要求： Uniform/制服： A full uniform and name tag must be worn at all times while on duty. Uniforms must be clean, neatly pressed and in good condition. Shoes should be clean and polished. Please check yourself in the mirror before you leave the locker room to ensure that you are well presented before you start work for the day. 工作期間必須穿著完整的制服并佩戴名牌。B1st Floor VIP Lounge 貴賓接待室1st Floor Zhejiang 1 – 12 浙江廳 1 – 12 2nd FloorGlobal Hall 環(huán)球廳2nd Floor杭州錢江新城假日酒店簡(jiǎn)介Name酒店名稱：杭州錢江新城假日酒店Opening開業(yè)時(shí)間：2010年5月28日Address地址：中國(guó)浙江省杭州市江干區(qū)錢潮路20號(hào)（310016）Acmodation 客房：酒店擁有216間（套）客房和套房Food amp。● Wochinger啤酒屋 ●Noodle Factory面工坊 會(huì)議及宴會(huì)設(shè)施: 酒店擁有卓越的會(huì)議和宴會(huì)環(huán)境，2000平方米的無柱式超大宴會(huì)廳，可按需自由靈活分割成7個(gè)會(huì)議廳，每一廳皆可提供融洽的會(huì)晤洽談空間。Moon日月軒：是酒店的中餐廳，主要提供粵式、川式和淮揚(yáng)菜系，可以容納240個(gè)人同時(shí)用餐。● Service服務(wù)We do what it takes to deliver great service.我們竭盡所能提供優(yōu)質(zhì)服務(wù)。Our Strategy洲際酒店集團(tuán)的發(fā)展戰(zhàn)略● Continue to develop our people繼續(xù)致力于人才發(fā)展● Develop highquality, strongly differentiated brands發(fā)展高質(zhì)量的特色鮮明的品牌● Release capital to drive growth加大投資力度，促進(jìn)收入增長(zhǎng)● Increase our network of hotels worldwide擴(kuò)大集團(tuán)全球酒店網(wǎng)絡(luò)● Leverage our global systems, processes, and size to deliver revenue and profits平衡全球系統(tǒng)、進(jìn)程及規(guī)模，促進(jìn)收入和利潤(rùn)增長(zhǎng)The Way We Work我們的工作方式5 Core Values五個(gè)核心價(jià)值觀● Integrity誠(chéng)信Our customers know we consistently do what we say.我們的顧客知道我們始終是言行一致的。北亞區(qū)執(zhí)行總裁：Edmond Ip先生洲際酒店集團(tuán)中國(guó)區(qū)洲際酒店集團(tuán)中國(guó)區(qū)總部位于上海，總部指導(dǎo)集團(tuán)在中國(guó)內(nèi)地的發(fā)展和各家新酒店的開業(yè)，并在選拔本地人才方面起到重要作用。Our History洲際酒店集團(tuán)發(fā)展歷程●177719881777年 William Bass Brewery
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