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? 3 We hope you will e stay with us again. 希望您再光臨我們酒店。我能為您做點(diǎn)什么嗎? ? 2 May I known your name, please? 請(qǐng)問(wèn)尊姓大名?(不認(rèn)識(shí)客人時(shí)用) ? 2 I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. ? 對(duì)不起,先生。 ? You may go to your room by this elevator. ? 2我馬上為您查一下。 ? Would you care to step this way , please? ? 1您先請(qǐng)。 ? I hope you will enjoy your stay with us here. ? 對(duì)不起,給您添麻煩了。 ? I am the receptionist . ? ( porter/liftoperator/operator/cashier/electrician/cleaningperson ? Laundry worker/cook/waiter, waitress/bartender/beautician) . ? 需要我?guī)兔幔? ? What can I do for you? ? 還需要些什么? ? What else I can do for you? ? 請(qǐng)稍等一會(huì)兒。服 務(wù) 英 語(yǔ) (一) Best Western Hotel Human Resourse 于同一波段思維 用同一語(yǔ)言交流 在同一平臺(tái)做事 ITEMS ? Greeting 問(wèn)候 ? Thanks 致謝 ?