20xx年it服務管理ca培訓講義-wenkub.com
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【正文】 20xx CA Remendations Create a sense of urgency! Decide/Declare Service Management Strategy Engage all employees Create Communications and Awareness campaigns Focus on areas of pain Create a Program to transform the anization Appoint program sponsors and key players Assess, Design, Build and Implement process refinement Create an ITSM adoption program with a charter 18 August 9, 20xx ITIL: What, Why, How? Copyright 169。s current form describes the what but not the how of IT service delivery. In other words, a lack of implementation tools and best practices are increasing costs and timelines related to ITIL implementation.” 15 August 9, 20xx ITIL: What, Why, How? Copyright 169。 20xx CA Real World Benefits Procter amp。 20xx CA Continual Service Improvement Measurements that mean something and improvements that work The business case for ROI Getting past just talking about it Overall health of ITSM Portfolio alignment in realtime with business needs Growth and maturity of SM practice How to measure, interpret and execute results Sustains the creation and maintenance of customer value through better design, introduction, and operation of services Source: Pink Elephant – “What’s New in ITIL v3”, Gee Spaulding 20xx 11 August 9, 20xx ITIL: What, Why, How? Copyright 169。 Configuration processes Risk and quality assurance of design Managing anization amp。 20xx CA Service Strategy Practical Decision making Business Eco systems From value chains to value s Adaptive processes for customers, services and strategies Linking to external practices and standards Managing uncertainty and plexity Increasing the economic life of services Selecting, adapting and tuning the best IT service strategies Provides the guidance on how to design, develop, and implement service management as a strategic asset. Source: Pink Elephant – “What’s New in ITIL v3”, Gee Spaulding 20xx 7 August 9, 20xx ITIL: What, Why, How? Copyright 169。 20xx CA What is the IT Infras
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