【正文】
? 解釋您的 職責(zé)以及為什么這 對(duì)酒店經(jīng)營 很重要 ? Explain that responsibility and why it is important to the hotel and the pany 總體而言,培訓(xùn)和發(fā)展的責(zé)任 有以下 5 類 : Broadly speaking, the responsibilities for training and development fall into 5 main categories: ? 員工 /The individual MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 12 86 ? 部門培訓(xùn) 員 和部門培訓(xùn)協(xié)調(diào)員 /The departmental trainer and training coordinator ? 部門經(jīng)理 /The departmental manager ? 酒店高 級(jí)管理層 /the senior managers ? 集團(tuán) 總部 — 如區(qū)域培訓(xùn)經(jīng)理或區(qū)域培訓(xùn)總監(jiān) /the pany – represented by the regional training manager and area director of training MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 13 86 ? 練習(xí) : ? 考慮與您 的關(guān)系 — 您認(rèn)為他們的 關(guān)鍵 職責(zé)是什么? Consider each of these as they relate to you – what do you think the key responsibilities are? 個(gè)人 / The Individual 部門培訓(xùn)員 / The Departmental Trainer 部門經(jīng)理 / The Departmental Manager 酒店 高級(jí)管理層 /The Senior Manager/s 集團(tuán) 公司 — 區(qū)域培訓(xùn)經(jīng)理或培訓(xùn)總監(jiān) /The Company represented by the Regional Training Manager and Area Director of Training ?根據(jù)所提供的內(nèi)容進(jìn)行案例分析并完成練習(xí) 1。 You should now turn to SECTION 2 of this workbook, and begin to work on Exercise One from the Case Study (page 61). MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 14 86 第三章 Session Three 創(chuàng)建合適 的環(huán)境 /Creating the Right Conditions 人們?nèi)绾螌W(xué)習(xí),如何才能 創(chuàng)建合適 的環(huán)境 How people learn, and how to create the right conditions 您將發(fā)現(xiàn), 部門培訓(xùn)協(xié)調(diào)員的關(guān)鍵責(zé)任之一就是要 幫助 部門 成員了解使自己達(dá)到標(biāo)準(zhǔn)的知識(shí)以充分發(fā)揮其潛能 。 As you will be discovering, one of your key responsibilities as a departmental training coordinator lies in helping people in your team to learn about the things they need to know in order to perform to the standards required, and to achieve their own potential. 要幫助員工 有效地 學(xué)習(xí)的關(guān)鍵之一是要 了解 學(xué)習(xí)過程 。 A key to being effective in helping people to learn is to understand some of the process of learning. 在這部分我們將討論: In this part of your workbook you will learn about: ? 人們?nèi)绾螌W(xué)習(xí) /How people learn ? 不同的發(fā)展方式 /Different development methods ? 為學(xué)習(xí)創(chuàng)造一個(gè) 合適 的環(huán)境 /Creating right environment for learning 在本章節(jié)結(jié)束后,您將能夠: By the end of this section and related exercises you will be able to: ? 描述學(xué)習(xí)過程以及部門培訓(xùn)協(xié)調(diào)員在此過程中的作用 /Describe the learning process and the role of the training coordinator in helping with the process ? 解釋不同的 發(fā)展 方法以及如何在部門中加 以運(yùn)用 /Explain different methods of development and how they might be used within the department ? 描述學(xué)習(xí)文化的關(guān)聯(lián)以及如何在部門和工作 環(huán)境中 加以實(shí)施 /Describe the relevance of a learning culture and how it might be developed within the department or a work situation 您將運(yùn)用您所學(xué)進(jìn)行案例分析 You will apply your learning from this section to an exercise in the case study. MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展