【導(dǎo)讀】京華世紀(jì)酒店英語培訓(xùn)教材。第一部分國際音標(biāo)及語音語調(diào)。第二部分酒店內(nèi)部公共英語。第一單元酒店職位與職務(wù)。第三單元酒店常見設(shè)施。第四單元服務(wù)臺常用詞匯。第五單元詢問信息（征詢語）。第六單元祝愿語及回答。第七單元致歉與致謝語。第八單元提醒和告別用語。第九單元處理客人投訴。第四部分酒店崗位日常服務(wù)用語。弱電值班維修技工：DutyElectrician. 人事助理兼后勤總務(wù):PersonnelOfficer. 翻譯兼英語教師：EnglishTranslator&Teacher

　　

【正文】 請?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。 2. Would you please give me your passport and credit card? I’ ll return them to you right away after the checkin procedure. 請把您的護(hù)照和信用卡交給我。辦完入住手續(xù)后，我會(huì)馬上歸還給您。 3. How many nights will you stay this time? 這次入住您會(huì)住多少天？ 4. Which room would you like, smoking room or nonsmoking room? 您是要吸煙房間還是不吸煙房間？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生 /女士，不好意思，打攪一下。請問您是要分開付押金還是一起付呢？ 6. Here is your room key and the breakfast coupon. Would you please sign here? 這是您的房卡和早餐券。請您在這里簽個(gè)名好嗎？ 7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.. 這是給回您的護(hù)照和信用卡?，F(xiàn)在您可以上房間了。希望您在這里居住愉快。 禮賓服務(wù) 禮賓部日常用語 1． May I take you luggage? 我能幫您提行李嗎？ 2． Please give me your room key. 請把您的房卡給我 . 3． Have a nice day! 祝您在此度過愉快的一天！ 4． Do you need to store your baggage? 您需要寄存您的行李嗎？ 5． What is your room number? 您的房號是幾號？ 6． Do you need taxi? 請問您需要出租車嗎？ 7． This way please! 這邊請！ 8． Here is your handbag tag! 這是您的行李寄存卡。 9． Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now? 對不起先生，我是行李生，很抱歉打擾您了，這里有您的一個(gè)留言 /傳真 /包裹給您，現(xiàn)在我方便送到您房間嗎？ 10． What is your friend’ s name? 您的朋友叫什么名字？ 11． What month is it? 現(xiàn)在是幾月？ 12． What can I do for you, please? 你需要什么？ 13． What time are you ing back? 您打算什么時(shí)候回來？ 14． Would you please tell my friend I am here? 請您告訴我朋友，我在這里，好嗎？ 15． Would you mind mailing this letter for me? 您能替我寄這封信嗎？ 16． Will you do me a favor? 幫我個(gè)忙好嗎？ 17． Can you tell me where is HEALTH CLUB/ OPERA HOUSE? 你能告訴我健身房 /演藝館在哪里嗎？ 18． What day is it today? 今天是星期幾？ 19． What is the date today? 今天是幾號？ 20． What would you like to eat? 您喜歡吃點(diǎn)什么食物？ 21． What is your address? 您要到的具體地址是什么？ 22． How far is it to the Shen zhen/Guang zhou? 到深圳或廣州有多遠(yuǎn)？ 23． I’ d like to see your manager, please. 我想見你們經(jīng)理。 24． We hope to see you again. 希望和你能再相逢。 25． My pleasure. 很高興為您服務(wù)。 26． I’ m always glad to be of service. 我隨時(shí)樂意為您服務(wù)。 27． Where will you be ing from, Sir? 先生，你將以什么方式來我們酒店？ 28． What time do you serve breakfast? 你們何時(shí)供 應(yīng)早餐？ 29． Would you mind spelling that for me? 你不介意把你的姓名拼寫給我嗎？ 30． Do you have any baggage in the trunk / boot? 您車的后尾箱還有行李嗎？ 31． Is this everything else , Sir? 先生，就這些物品了嗎？ 32． We will deliver your baggage to your room shortly. 我們很快把行李送到您的房間。 33． I’ ll show you to your room? 我?guī)椒块g去好嗎？ 34． May I put your bags here? 我能把您的行李放在這里嗎？ 35． Is this the correct number of bags? 請您清點(diǎn)一下行李夠嗎？ 36． We are very sorry for the inconvenience. 很抱歉，給您帶來了不方便。 37． May I have your baggage tag, please? 請出示您的行李牌？ 38． Are you a hotel guest? 你是住本酒 店的客人嗎？ 39． I’ m very sorry to have kept you waiting? 對不起，讓您久等了。 40． Where do you want to change the dollars? 我需要對換美金在什么地方？ 41． Are you going there by air or by train? 您乘飛機(jī)還是乘火車去？ 42． Can you get us some train tickets? 你能幫我買幾張火車票嗎？ 43． We haven’ t got a swimming pool? 你們這里有沒有游泳池？ 44． Is this your first visit to our hotel? 您是第一次到我們酒店嗎？ 45． How are you enjoying you stay at our hotel? 您在我們飯店過得愉快嗎？ 46． Good ，一路平安。 47． Take Care. 保重。 48． Can I have the bill, please? 請給我賬單。 49． Can I e through, please? 我可以從您這邊穿過去嗎？ 50． Would you pay cash, please? 您能付現(xiàn)金嗎？ 51． Will you please show me your passport? 您的護(hù)照能給我看一下嗎？ 52． Can you tell me where the post office is? 您能告訴我郵電局怎么走嗎？ 53． We don’ t accept tips, thank you very much. 非常感謝您的好意，我們不收小費(fèi)。 54． Can I help you? 有什么可以幫到您嗎？ 55． Where is the coffee shop, please? 請問咖啡廳在什么地方？ 56． What time would you like to leave? 你將什么時(shí)候離開這里？ 57． Please step this way, it’ s slippery, please mind you step. 您好，請走這邊，這里臺階很滑，請小心。 58． Please mind your head.(客人下車時(shí)提醒客人留意 ) 請小心碰到你的頭。 59． How would you like to make payment? 您用什么方式付費(fèi)呢？ 60． Is there anything valuable or breakable in your bag? 請問您的行李里有貴重物品和易碎的物品嗎？ 61． Please step 。 62． Is there a message for me?有我的留言嗎？ 63． Could you wait in your room, please? 請您在房間等一下好嗎？ 64． I need laundry now. 我現(xiàn)在需要洗衣。 65． I’ ll send someone immediately to your room. 我馬上安排人上來你的房間。 66． I do apologize. 我真誠道歉。 67． Can you tell me how to go to your hotel? 你能告訴我到你們酒店的路線嗎？ 68． Can you tell me the way to the Banquet Hall , please? 請您告訴我你們的宴會(huì)廳在什么地方好嗎？ 69． We are very sorry， sir， we hope you understand. 非常抱歉，希望您能理解我們的難處。 70． Just a moment please , I have brought your baggage. 請稍等一下，我去推一個(gè)行李車。 71． Could you tell me which is your baggage ,please. 請您告訴我哪件是您的行李好嗎？ 72． The Bellman sir , I have brought your baggage. 先生，您好，我是行李員，給您送行李。 73． There are safety deposit boxes at the front desk. 您好，總臺那里有貴重物品保險(xiǎn)柜。 總機(jī)服務(wù) 總機(jī)日常用語 1. 請問您貴姓？對不起，請您重復(fù)一次好嗎？ May I have your name？ /Would you give me your name? I beg your pardon? (Pardon, please?) 2. 請拼出客人的名字好嗎？ How to spell the guest’ s name please? 3. 對不起，因線路問題我聽不清楚您說話，請重新打一次好嗎？ I’ m very sorry. I can’ t hear clearly,. Could you call it again? 4．能告訴我客人是哪里人嗎？ Would you tell me where the guest es from ? 5．能告訴我客人是哪間公司的嗎？ Would you tell me which pany the guest is from? 6 . 對不起，我們在酒店的名單上找不到客人的名字。 I ‘ m sorry. We can’ t find the guest name on our hotel list. 7 . 介意我把電話轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌拢脝幔? Would you mind connecting the line to reception to check it? 8. 我再幫您查一下，請稍等。 I will check it for you again. Just a moment please. 9 . 很抱歉，讓您久等了。 I am sorry to have kept you waiting. 10 .請您重復(fù)一遍您說的，好嗎？ Could you repeat what you said? / I beg your pardon? 11. 請您講慢一點(diǎn)（大聲點(diǎn)），好嗎？ Could you speak more slowly (loudly)? 12. 請稍等，我將為您轉(zhuǎn)接。 Wait a moment, please. l will connect/transfer it for you. 13. 您好，先生。這里是總機(jī)，您有一個(gè)外線電話，介意我接入您的房間嗎？ How are you, sir? This is the operator. You have an outside line. May I put it through ？ 14. 晚上好，丹尼斯先生，布魯斯先生的電話，請問您是否需要接聽？ Good e